Job Title
Production Assistant, Insurance (Hybrid)Job Description
Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
The Production Assistant, Insurance supports Kaplan Professional’s mission by ensuring the accuracy, organization, and timely delivery of educational content across insurance products. This role maintains and manages content within internal systems while assisting in the development and updating of print and digital learning materials. The incumbent is expected to ensure content quality, support course builds and releases, and contribute to efficient content production processes.
Primary/Key Responsibilities
- Annuity Product Training (APT) course builds, product setups, cross-functional collaboration with other teams, and other assigned tasks (End Result: APT contractual service levels are met. Course content is up to date and released in a timely manner.)
- Live online class, online course, and package builds, setups, and other assigned tasks (End Result: Course content is up to date and released in a timely manner.)
- APT course, live online class, online course, and package functionality reviews
- Load documents to the LMS and send updated PPTs and PDFs to Classroom Operations
- Manage projects and timelines in a deadline-driven environment with shifting priorities
- Additional responsibilities/special projects as assigned. Examples include helping resolve process issues, identifying processes to keep projects moving efficiently; and processing content maintenance/errata.
- Provide documentation of changes to process and procedures.
- Hybrid Schedule: 3 days remote / 2 days in office
- 30-day notification period preferred
- Bachelor’s Degree equivalent in Business, Technology, or related field
- 2+ years of experience in technical or operations role
- Ability to learn new software and systems
- Ability and drive to solve problems quickly and mitigate customer-facing implications
- Ability and willingness to learn all aspects of the business as needed
- Ability to work under pressure and meet tight deadlines
- English literacy skills (including proper grammar)
Preferred Qualifications
- Prior experience using Kaplan’s content management systems and other Kaplan proprietary systems
- Proficient in Microsoft Office Suite, Google G-Suite, JIRA, SmartSheets, and Oxygen (optional)
Beyond base salary, our comprehensive total rewards package includes:
Hybrid work model provides a flexible work/life balance
Voluntary Provident Fund is an additional voluntary contribution scheme associated with the statutory Employee Provident Fund (EPF)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Comprehensive health benefits new hire eligibility starts on day 1 of employment
Generous Paid Time Off includes National holidays(10), Earned leaves(15), sick leave(12), plus one (1) volunteer day to participate and give back to our local communities
Gratuity is applicable upon completion of 5 years as per the Gratuity Act
We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data.
Location
Bangalore, KA, IndiaAdditional Locations
Employee Type
EmployeeJob Functional Area
Business Unit
00079 Kaplan ProfessionalDiversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
Skills Required
- Bachelor's Degree equivalent in Business, Technology, or related field
- 2+ years of experience in a technical or operations role
- Ability to learn new software and systems
- Ability and drive to solve problems quickly and mitigate customer-facing implications
- Ability and willingness to learn all aspects of the business as needed
- Ability to work under pressure and meet tight deadlines
- English literacy skills (including proper grammar)
- Prior experience using Kaplan's content management systems and other Kaplan proprietary systems
- Proficient in Microsoft Office Suite, Google G-Suite, JIRA, SmartSheets, and Oxygen
What We Do
Headquartered in Arlington, Va., Graham Holdings Company (NYSE:GHC) is a diversified holding company whose operations include: educational services, home health and hospice care, television broadcasting, online, print and local TV news, automotive dealerships, manufacturing, hospitality, consumer internet companies, digital marketing, and other emerging operations. Graham Holdings Company delivers quality products and services to today’s students, viewers, customers, patients, and advertisers. What unites our Company is a commitment to excellence across all of our business lines.
