Web Merchandiser

| Santa Monica
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FIGS is looking for an awesome Web Merchandiser to join our E-commerce Team for our category. The Web Merchandiser will be responsible for the site experience, using an art and science approach. This role will work cross-functionally with our merchandising and product teams, as well as marketing and creative to ensure the product story comes to life online. The ideal candidate will be someone who has a knack for being extremely organized and takes a strong analytical approach to problem-solving, and will strive to use these skills to understand our customers and their experience on the FIGS site. 

What you’ll do:
  • Merchandise the website daily - collection pages, product pages, search results, etc. 
    • Work with Site Coordinator to ensure timely upload of all products and accuracy of copy, images, pricing, etc. 
    • Use data to inform product listing order on collection pages and continually re-arrange based on selling and performance 
    • Curate assortments to support featured stories and additional promotional emails
    • Manage PDP upsell and cross-sell suggestions as well as social proof; suggest copy optimizations to improve selling 
    • Review Search data and curate SERP and No Results pages 
    • Consistently look for site bugs/issues and relay to Product Team 
  • Provide weekly and monthly reporting to Leadership to identify business opportunities
    • Leverage site analytics to understand performance and customer interactions with our brand, categories, and other assortments
    • Review buy plans, selling data and web analytics to determine merchandising strategy
  • Suggest optimizations for personalizing and differentiating the site experience
  • Partner with product, creative and marketing teams on landing pages, homepages, editorial assets, etc. Provide insight on the product story and inventory availability. 
  • Review competitor websites of best in class retailers to inspire the FIGS experience; proactively share ideas and optimizations
  • Maintaining a mobile-first mentality while balancing the visual needs of the desktop experience.
  • Ensure smooth evening product launches, coordinating with Product and Engineering teams. 
Qualifications:
  • 2-6 years of working at a e-commerce brand in merchandising role, digital experience required
  • Prior experience in fashion, apparel, or athleisure a major plus
  • Experience with Headless Commerce (Contentful CMS + Shopify), and Nosto a plus 
  • Comfort in analyzing e-commerce data and deriving insights. Experience with data platforms (Looker, Heap) a plus
  • A passion for online shopping and being able to put yourself in the shoes our customer 
  • An understanding of what makes for a best in class website and app and how to story tell product in an engaging way 
  • Display attention to detail and possess the organizational skills required to manage numerous projects and deliverables
  • Strong communication skills, both written and verbal; external and internal collaboration
  • Strong bias for action; ability to juggle multiple competing priorities and create a sense of urgency in a fast-paced, dynamic environment
  • An entrepreneurial mentality; willingness to roll up the sleeves and do whatever is necessary to meet goals
Other must haves:
  • A self-starter. You’re self-motivated, highly proactive and demonstrate an ability to work autonomously.
  • Meticulous attention to detail
  • A team player. Someone who has a positive attitude, excellent work ethic, integrity, and strong interpersonal skills.
  • Positive attitude
  • Desire to excel and grow with FIGS
  • 100% Awesome (like our scrubs)

A little bit about us…

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SnowplowAnalytics
    • SnowflakeAnalytics
    • dbtAnalytics
    • FivetranAnalytics
    • JupyterAnalytics
    • AsanaManagement
    • JIRAManagement

An Insider's view of FIGS

What are some social events your company does?

Pre-COVID, we’d do karaoke nights at HQ, team happy hours & launch parties for new releases. Recently, we’ve transitioned to cocktail-making kits for virtual HH's, Zoom Book Club, digital Halloween costume contest for employees and pets & a cookbook featuring recipes from our team members. We also have a dedicated Wellness and CX Appreciation week!

Jordan

ordinator

How do you collaborate with other teams in the company?

At FIGS, we are always looking for ways to provide our customers with the best experience and empower our teams. I often meet with different departments such as marketing, social, and product teams to find solutions to new challenges, answer frequently asked questions, and collaborate on ways to provide the best experience to our community.

Reyna

Manager, Customer Experience

How does the company support your career growth?

At FIGS everyone is treated like an owner and empowered to take on more responsibility. You don't hear the word "no" often and hard work is always recognized. I started as a social media manager here at FIGS and am now the VP of Brand. It's been the most challenging and rewarding experience of my life.

Jenny

SVP of Brand

What is your vision for the company?

FIGS is transforming the healthcare experience through design, community and innovative technology. We have revolutionized the medical apparel industry and are working to establish FIGS as one of the most iconic, formidable brands in the world.

Heather and Trina

Co-CEO's

How do you empower your team to be more creative?

We believe that you create the world you want to live in and that ethos is shared by everyone who works at FIGS. We are a team of doers, think outside of the box-ers and innovators. We encourage our team to think like owners, to contribute ideas fearlessly and to always ask, "What's next?"

Heather and Trina

Co-CEO's

What are FIGS Perks + Benefits

FIGS Benefits Overview

The FIGS Team has an awesome culture focused on uplifting, celebrating, and caring for its team members.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
FIGS has a D&I and Culture committee to organize events for Team FIGS!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
ClassPass subsidy
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
FIGS provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
FIGS hourly employees accrue up to 120 hours of PTO, based on hours worked.
Paid Holidays
Paid Sick Days
Employees accrue up to 72 hours of sick leave and accrual begins on date of hire.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per month and other celebrations.
Parking
Fitness Subsidies
ClassPass
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

In addition to the list, we provide some unique perks!
- Peloton bikes and fitness equipment on site available for use.
- Employee discount on our amazing scrubs.
- 50% subsidy on doggie daycare close to the office.
- Annual on-site flu shots.
- Ping pong table on site.

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