Usage and Activation Product Manager (Hybrid/Flexible) at Commerce Bank (Kansas City, MO)

| Kansas City, MO
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About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The credit card industry continues to evolve at an accelerated rate and with this comes the need to drive engagement among the existing portfolio of credit card customers. At the highest level, the ideal candidate for this position will take ownership of short and long-term portfolio initiatives that support the key strategic objectives ("Blue Chips") for the Consumer Credit Card line of business. This role will collaborate across internal business partners, industry consultants, and senior management to maximize the portfolio growth opportunities and drive results.

Essential Functions
  • Partner with cross-functional teams to design, define technical requirements, and deliver competitive, value-added consumer credit card products and features.
  • Strategy ownership and execution including but not limited to identifying target customers, marketing communications, risk criteria, and success metrics.
  • Develop and present business cases for new strategies, features, and other key initiatives, to demonstrate long-term, sustainable growth for the Consumer Credit Card portfolio.
  • Manage related campaign efforts that align with the essential business strategies including communication development, budget management, and results tracking.
  • Align with our Legal, Compliance and Risk Management business partners to ensure our products and features are designed and implemented in compliance with all applicable laws and regulations.
  • Collaborate with our card processing and network partners (Visa and Mastercard) to stay abreast of insights, innovation, benefits and new trends within the payments industry that may have an impact on the Consumer Credit Card business.
  • Analyze and interpret customer data and feedback to understand what our customers want and how to meet those demands.
  • Perform other duties as assigned.

Knowledge, Skills & Abilities
  • Strong project/program management skills; experience with Agile methodology preferred
  • Strong analytical, process reengineering and problem-solving skills
  • Ability to tailor message to various audiences
  • Ability to work independently as well as lead cross-functional teams
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Proficiency with Microsoft Word, Excel and Outlook

Education & Experience
  • Bachelor's degree in business, marketing or equivalent combination of education and experience required
  • 2+ years of product experience, preferably in financial services or credit card industry
  • Product marketing experience is preferred.
  • Spanish speaking proficiency preferred

In office 3 days a week, work from home 2 days a week

#LI-Fleixble

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:
Full time
More Information on Commerce Bank
Commerce Bank operates in the Financial Services industry. The company is located in Kansas City, MO, Arnold, MO and St. Louis, MO. Commerce Bank was founded in 2022. It has 3965 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 24 open jobs at Commerce Bank, click here.
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