Job Description
Within Corporate Sector and Global Supplier Services (GSS), the Technology Product Management (TPM) team is responsible for overseeing all technology platforms for Global Supplier Services (GSS) businesses. The existing product suite that supports these businesses vary in terms of development and hosting models including internally developed software hosted on JPMC infrastructure to Software as a Service hosted in third party cloud providers. These include products related to supplier selection (e.g. Ariba), supplier payment (e.g. SAP), supplier risk management (e.g. COMPASS and 4Site), contingent labor management (i.e. Beeline), employee expense management (e.g. Concur and smartApproval) and others. The organization maintains a service oriented relationship with key leaders and stakeholders across Global Supplier Services (GSS) to ensure the technology platforms serve their needs and are properly maintained. The Technology Product Management team sets the strategic direction for the Global Supplier Services (GSS) technology roadmap and is staffed with product managers responsible for one or a collection of products.
This great opportunity to join the Approvals Product Team, will enable you to work with different aspects of the firm's financial approval authority repository and centralized approval portal, smartApproval. smartApproval is an internally built software which routes approvals for 80+ systems and handles 12 million approvals per year across all Lines of Business. The primary focus for the selected candidate will be working with various technical groups to assist them with on-boarding their applications to smartApproval and enforcing their compliance of approval-related best practices. This person will be expected to provide exceptional customer service while resolving integration and end user inquiries originating from all levels of the organization and collaborate with other team members to execute our product roadmap. They will interface directly with end users, key business stakeholders, control/audit officers and technical system groups located across the globe in India, US, and UK on a daily basis.
Job responsibilities:

• Develop strategies to support product vision and map strategic path forward in a product roadmap
• Know Your Customer - Gather user feedback to learn and empathize with product users
• Identify problems, detect emerging trends, and perform root cause analysis on pain points gathered from customer intelligence data to influence product feature development
• Articulate design options to stakeholders and technology partners
• Provide a structured framework to assist stakeholders to prioritize diverse conflicting product features
• Influence a cross-functional team of developers, design, and stakeholders to focus on the right things to build
• Manage third party vendor relationship in partnership with the Business Owner and Technology
• Manage vendor tickets/cases including opening, updating and closing
• Manage change request process including controls, approval, testing and implementation
• Manage the UAT and production configuration and implementation changes
• Perform configuration and system administrative support
• Communicate issues and resolutions to senior management and stakeholders
• Support Business Owner and Technology Owners with project management on cross-team projects ie. Acquisitions, Approval initiatives, Legal Entity Mergers, system upgrades, etc.
• Develop presentation decks with mock-ups to illustrate designs to stakeholders and technology partners
• Develop prototypes to explore and test design options on users
• Dissect large product feature ideas into bite size user stories
• Play the Product Owner role as part of an engineering scrum team
• Prepare the Organization for upcoming releases by presenting demos and providing training to customer support teams
• Partner with analytics team to monitor KPI performance and impacts of new features

Required qualifications, capabilities, and skills:

• Bachelor's Degree with 5+ years in software Product Management or related field preferred
• Strong technical aptitude and knowledge of API services
• Strong analytical and problem-solving skills with a customer service centric focus
• Experience with Agile as Product Owner using KanBan and Scrum processes
• Experience with software application development and testing tools such as JIRA, Confluence, and ALM or similar tools
• Prior experience in Travel and Expense, Invoice, Ticketing and Events and/or approvals related applications a plus
• Persuasive with the ability to influence without authority
• Collaborative individual who is comfortable receiving and giving feedback
• Highly motivated, energetic self-starter who is well organized and takes ownership
• Effective prioritization and time management skills
• Experience in root cause analysis, identifying process flaws and process improvement methodologies
• Ability to document conceptual, technical and operational information accurately and clearly
• Exhibits a thorough understanding of a client's business and actively seeks input to anticipate client needs & effectively meets or exceeds them
• Strong communication and customer service skills (verbal and written); able to deliver clear, concise and timely messages, with the ability to tailor the information based on the audience
• Comfortable presenting to a large crowd
• Be able to lead a meeting with difficult participants
• Machine Learning, Artificial Intelligence, Alteryx, Qlikview skills are a plus
• Location: Columbus, OH or Plano, TX

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.