Tech Product Manager II

| Remote
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

LivePerson is currently seeking a creative and talented professional to join our team as a Technical Product Manager as part of our Maven Messenger team. We’re "work from anywhere" friendly and have multiple team members working from remote locations. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state of the art services that are used by our largest customers.

Technical Product Manager - Maven Messenger: Do you want to be part of a brand new product team trying to change the world? Join us to build breakthrough messaging consumer experience and integration with leading e-commerce brands.  Artificial intelligence, bots, big data, natural conversational interfaces, multi-modal messaging, mobile apps, and messaging apps are all technologies you will be working with to build the product.

In this role you will:

  • Develop the product strategy and vision supported by market analysis and customer needs. 
  • Evangelize and build consensus for the product vision within the team and with key partners 
  • Define the product roadmap that aligns to customer needs and LivePerson business goals.  
  • Develop business requirements, user stories and success metrics that designers & engineers can build on 
  • Ideate, brainstorm & communicate through vision docs/presentations, specs & UX wireframes where appropriate 
  • Help teams prioritize and make trade-offs regarding user experience, business impact and technical scale
  • Lead cross-functional teams (design, analysts/data scientists, engineering, service engineering) across multiple geographies through execution of product roadmap 
  • Represent the product in internal service reviews & help identify ongoing investment opportunities & areas for improvement 
  • Represent the team/product in industry settings such as product launches & expert conferences

Your qualifications are:

  • BA/B.Sc. in Computer Science / Engineering or equivalent professional experience.
  • MBA or equivalent professional experience.
  • 2 to 4 years of experience in an e-commerce-focused product management role. 
  • 3+ years of experience managing experience of native mobile and web apps with UI and UX responsibility
  • Experience in user experience design, pixel fanatic and always put the consumer in mind.
  • Knowledge of app frameworks and experience with cloud services.
  • Ability to communicate effectively – demonstrate clarity of thought in writing & presentations
  • Ability to communicate with technical & non-technical audiences & influence at different organizational levels. 
  • Effective at collaborating across boundaries & job families with multiple stakeholders
  • Entrepreneurial mindset and willingness to make things happen

In this role you will:

  • Work cross-functionally with software development, operations, security and leadership to set product strategy and vision, launch features, drive adoption.
  • Develop detailed, crisp and thorough business requirements and user stories that can be used to create product specifications and architecture for various products and applications.
  • Own the end-to-end product lifecycle starting from ideation all the way through launch and optimization.
  • Incorporate feedback from end-users, business stakeholders and external partners to continuously improve the product, drive adoption and customer satisfaction
  • Manage prioritizations and trade-offs among consumer experience, performance and operational support.
  • Create buy-in for the product vision both internally at LivePerson and externally across partners.
  • Work with innovative technologies incorporating AI, machine learning and conversational interfaces.

What you need for success:

  • Bachelor’s degree with a technical discipline.
  • 4+ years of software platform, e-commerce product management experience.
  • 2+ years experience launching software products/services to large consumer populations.
  • Ability to communicate effectively – demonstrate clarity of thought in writing & presentations.
  • Effective at collaborating across boundaries & job families with multiple stakeholders.
  • Knowledge of professional software engineering practices & best practices for the full software development life cycle.
  • Experience defining short and long term product strategies and executing on associated roadmaps.
  • Entrepreneurial mindset and willingness to make things happen
  • Experience with Shopify, Bigcommerce or e-commerce partners is a plus.

IWhy you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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