Staff Product Manager (L4) - Engage Intelligence at Twilio (Remote)

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See yourself at Twilio

Join the team as our next Staff Product Manager - Twilio Engage Intelligence

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Segment, recently acquired by Twilio, is the world's leading CDP with over 20,000 customers today, focusing on customer data infrastructure to power amazing customer experiences—data up versus campaign down. The demand for customer data infrastructure is set to grow +34.6% YoY to $15.6B by 2026. Globally, 93% of companies expect to increase their CDP budget over the next 3 years. This presents an amazing opportunity to capture this market opportunity and continue to lead the CDP space.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio Engage provides an all-in-one tool-set for marketers to have intentional and meaningful conversations throughout the customer lifecycle. This product is the key strategic focus area for Twilio and its future growth.

The product weaves together experiences from the many recent acquisitions such as Segment and SendGrid. By building a platform, we hope we can make it easier to integrate, orchestrate, and monitor even more services to power the next generation of tools for marketers. 

In this role, you'll be building a 0 to 1 product to leverage the breadth of data collected by the Twilio CEP to introduce intelligence. This can take many forms from unlocking insights from data to personalizing the who, what, when, where of customer engagement. You will lead the launch of a new revenue-generating product line, and influence the multi-year strategy to layer intelligence in across Twilio’s products.  


In this role, you’ll:

  • Craft a 0 to 1 product strategy, roadmap, and launch plan for a new SKU in Twilio Engage
  • Influence the introduction of intelligence products across the Twilio CEP
  • Accelerate our vision by partnering closely with corp dev on strategic acquisitions and partnerships
  • Deeply understand your users to deliver higher-performing campaigns aided by intelligence
  • Show Technical aptitude of ML technologies but ultimately focus on products that drive customer impact
  • Lead a high-visible and strategic area by partnering with the leadership team and Twilio’s largest customers. 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Experience & Background:: 4+ years of product management and/or experience managing complex technical products 
  • Empathy: Strong product sense and have demonstrated experience synthesizing large sets of information into clean, easy to understand and actionable product requirements 
  • Curiosity: Ability to dive deep and get into the weeds while maintaining the ability to zoom out and think big picture
  • Congeniality: Experience brainstorming vague ideas and turning them into concrete specs working with engineering and design teams 
  • Clarity: Excellent written and communication skills
  • Adaptability: Good at dealing with ambiguity and clearly synthesizing actionable next steps 


This position is a remote role but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $160,072 - $200,090
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

More Information on Twilio
Twilio operates in the Productivity industry. The company is located in San Francisco, CA, Washington, DC, Atlanta, GA, Mountain View, CA, San Francisco, CA, Redwood City, CA, Irvine, CA, Denver, CO and New York, NY. Twilio was founded in 2008. It has 6355 total employees. To see all 149 open jobs at Twilio, click here.
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