Sr. Product Manager - Driver Engagement

| San Francisco, CA
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About the team:
Millions of people around the world choose Uber to earn a flexible living. By choosing Uber, these people are choosing to be entrepreneurs and run their own small businesses. The core Driver Experience team aspires to help each of these entrepreneurs reach their full potential on the platform.
The team strives to reach this goal through ways including:
  • Timely, relevant tools and information to help people develop the best driving strategies; complete critical tasks; and discover all the value Uber has to offer them;
  • Intuitive in-app navigation and organization of Uber's increasingly complex suite of products and services; and
  • Personalized experiences to get the right message through the right channel at the right time and frequency to help each earner achieve his or her own goal.
About the role:
You will own some of the most fundamental pieces of the flagship Driver App, including end-to-end product strategy and execution of UX-forward features that improve the daily lives of drivers around the world.
Success in this role requires high comfort with ambiguity and a passion for user experience, design frameworks, and storytelling. You will be responsible for reimagining how drivers interact with Uber through the app and inspiring executives and teams across the company to build out your vision.
What the Candidate Will Do:
  • Own the strategy, roadmap, and execution for your team, including bold bets, incremental improvements, near- and long-term initiatives.
  • Develop a deep understanding of the customer journey, continuously gaining insights and making decisions through user research, quantitative analysis, and A/B testing.
  • Balance UX design and machine learning to rapidly execute and iterate with an emphasis on practicality, user impact, and learning.
  • Define success metrics that capture both user experience and business objectives.
  • Partner with UXR, Design, Engineering, and Data Science to turn your vision into reality.
  • Collaborate with other product teams around the company to pull together the best end-to-end driver experience.
Basic Qualifications:
  • Minimum 4 years of product management experience delivering innovative and high impact consumer products.
  • Passion for user experience, strong design intuition, and knowledge of visual design concepts.
Preferred Qualifications:
  • Strong written and oral communication skills to present strategy and progress to a wide range of audiences, including senior leadership.
  • Strong product intuition, a bias to action, and a demonstrated track record of leading others through ambiguity.
  • A track record of understanding different perspectives and building alignment across conflicting points of view.
  • Evidence of driving major cross-functional initiatives through powerful story-telling and effective prioritization. You inspire others.
  • Independent self-starter with a growth mindset.
  • Capable of decomposing strategy and vision into bite-sized milestones.
  • Ability to guide technical decisions to the sweet spot between aspirational and practical.
  • Expertise at analyzing data to draw conclusions, inform data-backed decisions, and measure the value of your work.
  • Grit and resilience. You roll up your sleeves and rally your team to remove roadblocks and continue marching toward your North Star.
  • Experience in machine learning or a strong desire to learn

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more:
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Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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