Senior Product Operations Manager - Reservations & Premium at Uber (San Francisco, CA)

| San Francisco, CA
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About the Role
The fundamental goal of Product Operations is to ensure we create the right products to move our business forward. As the business leader embedded with a Product team, the Product Operations team works to surface, prioritize, rollout, and lead the global operations for products within our various business lines. The Reservations & Premium business aims to rethink the way our traditional consumers view Uber, by unlocking new opportunities for drivers, and building new use-cases for our millions of global riders. Reservations & Premium are crucial to Uber's overall company vision of achieving and sustaining profitability, while also driving key growth in untapped and new transportation spaces.
What You'll Do:
  • Define the operating structure and processes to implement and scale product strategy
  • Facilitate regular communications with Tech and Business Leadership on product vision and progress
  • Advise Product teams throughout the product lifecycle on the business implications and global feasibility of the product portfolio
  • Develop an end-to-end product business plan and project-manage Ops teams on implementation
  • Ensure functional partners (Legal, Tax, Policy, Support, etc) are aligned on key objectives for the product and collaborate with partner teams to prepare the Uber business for product launches
  • Track core business metrics and identify key problem areas and/or geographies impacted by the product post-launch * Surface and advocate for key insights from the business to advise product improvement
Basic Qualifications
  • Minimum 6 years of experience in operations, business consulting, finance, or similar analytical role
Preferred Qualifications
  • Experience working within tech across global projects, or in an international setting is a plus but not required.
  • High business acumen and ability to lead decision making across multiple partner groups
  • Ability to use data to inform and support critical decisions
  • Strategic alignment, able to bring key partners across functions together
  • Ability to foster collaboration and facilitate teamwork
  • Excellent communication skills
  • Deep understanding of the user experience
  • Leadership experience, preferably across complex projects with global scale
  • A desire to learn, highly motivated self-starter, with an eagerness to learn and grow

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

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