Senior Product Manager at Intercom (Remote)

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(This role can be worked remotely within Ireland or the UK)What's the opportunity? 🤔

Intercom is on a mission to make Internet business more personal. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission as well as product management who wants to lead a world-class team of engineers, designers, and researchers in London. The product you’ll help to build and shape touches millions of users in the business messaging space every single day. Your job will be to help businesses drive customer engagement, deliver better support, and enhance productivity, all while making the experience feel more fun, connected and personal.  

What will I be doing? 🚀
  • You’ll deliver product that reflects a uniquely Intercom perspective on how to achieve it
  • You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
  • You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team
  • You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems
  • You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can
  • You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.
  • You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.
  • You’ll motivate a group of committed, smart people to do the best work of their careers
What skills do I need? 📖
  • 5+ years experience as a product manager, with a proven track record of shipping impactful product.
  • Demonstrable experience of leading a team
  • Ideally you have have a strong design background, as it’s essential you’re able to think deeply about product design decisions and have an understanding of how to create simple user interfaces.
  • You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive.
  • You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts.
  • You’re entrepreneurial; you don’t need direction; you're self driven.
  • You’re organised, not ad hoc.
  • You’re able to easily switch between thinking creatively and analytically.
Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • Salesforce ApexLanguages
    • SassLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • CircleCIFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • GraphQLFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • BigQueryDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • NotionManagement
    • CodaManagement
    • DocuSignCRM
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SalesLoftCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • AsanaProject Management
    • TrelloProject Management
    • CodaProject Management

An Insider's view of Intercom

What's something quirky about your company?

Our office is extremely collaborative! On the CS team, we have high top tables that we’ve branded as “Party Tables.” Folks tend to opt for a Party Table over their own desk so that they can collaborate and chat with their peers. It’s a special way to work on complex problems with the team while also connecting personally + having lots of laughs!

Elizabeth Coughlin

Senior Manager, Customer Support

How does the company support your career growth?

Intercom puts the person before the job. When I started I had little sales experience but knew I wanted to be in leadership. My manager allowed me to work on several projects in order to help fast track me to my goals. The leadership at Intercom invests in each team member to actualize their ambitions all while creating a safe space to learn & grow

Tyle

Associate Manager, Sales Development

What’s the vibe like in the office?

Our Chicago office vibe is unique to the tech world, but also very Midwestern. We are very close knit, friendly, welcoming, and love to have fun in and out of the office. Our current summer time favorite is heading up to the building's rooftop for an outdoor lunch together.

Karin

Workplace Experience Associate

What are Intercom Perks + Benefits

Culture
Volunteer in local community
We encourage employee volunteerism in their local communities as one way to make a positive impact. We offer a curated database of diverse organizations and designated volunteer time off hours.
Partners with Nonprofits
We partner with nonprofits such as ReWork, Victory Lap and Jopwell.
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Customized development tracks

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