Want to be part of a company that frees you to innovate and implement your powerful ideas, as you help build the future of cybersecurity? Since 2012, CRITICALSTART has helped protect thousands of businesses from cyberattacks, prepared them for tomorrow’s threats, and racked up a long list of awards in the process.

We live and breathe innovation, not bureaucracy. CRITICALSTART built the first MOBILESOC app for on-the-go threat detection and response, developed a way to automatically resolve most security alerts, and created services to reduce the time spent investigating alerts by 99.3% (analysts really love us for that). 

We’re employee owned, and everything we do centers on three fundamental beliefs: Do what’s right for our customers. Do what’s right for our employees. Don’t do things that suck. Really, that’s it.

If you’d rather hear from our Critical Crew, watch this video to learn their thoughts. Read our Glassdoor reviews and you will see another inside view. (Pssst…Want to really catch our attention when you submit your resume? Include something about our Glassdoor reviews that spoke to you.) 

What can we offer you? 

• Daily chances to save the world. Or at least save our customers from attacks and breaches. 

• Plenty of other smart, talented, high-performing people to work with. We each take accountability, make each other better, and love what we do. 

• A “they’re good, we’re better” approach to transform our industry and not settle for good enough. Lots of other cybersecurity companies hire good people. Aren’t you better than just good?  

• New things to learn, innovations to unlock, and a supportive, collaborative environment.

• Lots of industry recognition. So much, it’s almost embarrassing. Almost. 

• Equity-stake ownership in our company, plus lots more benefits you’ll read about below. 

• We couldn’t say it better than one of our teammates: "Every day is a challenge and there is so much opportunity for professional development. …your role directly contributes to the larger purpose of the company, and the sense of belonging and culture are unmatched.” 

Who you are?

Incredibly clear in your verbal and written communications; we expect you to explain complex ideas simply.

Ability to collaborate with a global team across multiple time zones in an agile development environment.

Willingness to navigate ambiguity; you have the full support of the organization, but we expect you to seek answers to your questions.

Use data wherever possible; measuring results to confirm success.

What you will be doing?

• Uncover and deeply understand the problems that the customer is trying to solve
• Own the problem definition and facilitate a process of finding the best solution
• Write requirements for product deliverables including the scope & acceptance criteria (the what) and the business need driving them (the why) so that both the purpose and the intended outcome is clearly understood by all stakeholders 
• Coordinate with engineering to drive the development
• Perform User Acceptance Testing (UAT) to ensure successful product releases and high customer satisfaction
• Drive end user documentation, internal collateral and field enablement for newly developed features

What you will bring?

• Experience at a B2B security software or services company
• Prior B2B Product Management experience
• A deep understanding of cloud based products and architecture; we are heavily API driven, so reviewing JSON and REST syntax will be a daily occurrence 

Preferred:

• Experience with EDR, SIEM or other security operations focused products 
• Experience with SaaS product development
• Software development experience

What’s it like working here? 

Think fast-paced, fun, and fulfilling. We’re professionals and our work is important. Like save-our-customers-from-disaster important. But that doesn’t mean we take ourselves too seriously.

Want casual dress every day? No problem, we think better in comfort.

Depending on the role, you might work in the office, remotely, or use a hybrid model of work. Our Plano, TX workplace includes open offices, meeting and collaboration spaces, phone rooms, and wellness rooms. In the breakroom, things can get a little competitive playing ping-pong, shuffleboard, foosball, or the gaming machine. What’s a little competition among friends? 

What does our Comp and Benefits package include? 

• Competitive salary with bonus opportunity

• Employee Healthcare 100% paid for employees/50% for dependents

• Unlimited PTO Plan

• Dental & Vision Plan

• Employee Stock Options

• Employer Paid Life Insurance and Long-Term Disability coverage 

• Employer Paid Short-Term Disability coverage 

• Universal Life with Long-Term Care

• Additional Voluntary Life Insurance coverage

• 401(k) Plan with Matching Program

• Employee Assistance Program available 24/7/365

• Teladoc Mental Health Benefits

• Voluntary Pet Insurance

• A new Tesla…hey, just kidding! Extra points for reading all the way to the end.