Mixbook

Mixbook is the #1 rated photo book creation platform in the U.S., redefining how people experience their memories.

Remote

View Profile

Jobs//Remote//Peninsula//Product//

Senior Product Manager, E-commerce

Sorry, this job was removed at 3:08 p.m. (CST) on Wednesday, December 7, 2022

View 4011 Jobs

Find out who's hiring in San Francisco, CA.

See all Product jobs in San Francisco, CA

View 4011 Jobs

Easy Apply

By clicking Apply Now you agree to share your profile information with the hiring company.

About Mixbook

Mixbook is an award-winning design platform giving consumers unrivaled creative freedom to design and share one-of-a-kind stories, transforming the lives of more than 6M people. Today, we are the #1 rated photo book service in the US with 26K 5-star reviews and a profitable, growing business. Customers love Mixbook for our powerful and intuitive editor, superb quality, designer themes, and our fanatical customer service.

Founded by two Inc 30 Under 30 entrepreneurs from UC Berkeley California, Mixbook has been featured on the Today Show, Good Morning America, TechCrunch, The Verge, Washington Post, New York Times, and many other global media outlets.

Overview

We are growing our Product Leadership team! The Senior Product Manager - E-commerce will join a team of three PMs and our Chief Product Officer to support the growth of Mixbook products worldwide. You’ll own product discovery and delivery of new, high-quality product experiences, features, and innovations that drive customer delight, satisfaction, and revenue. As part of our Product Leadership team, your mission will be to enable our customers to unleash their creativity and allow a simple, fun, innovative way of sharing their stories through beautiful designs and creative flexibility.

Location

This is a US-based remote position with quarterly travel to the San Francisco Bay area.

Job Description

Reporting directly to our Chief Product Officer, this position will focus on the overall shopping experience. Your role will involve having a deep understanding of our customers’ needs and will ensure a delightfully smooth path to purchase. You will define our customers’ experience both for web and mobile shopping platforms, partnering with other departments to ensure all cross-functional tools are well-enabled and deployed for usage. You will lead others with care, carrying out our core values while demonstrating a high level of communication, collaboration, and commitment in all that you do.

Current Objectives

Simplify the user experience to improve customer conversion throughout the funnel
Launch a new and captivating merchandising experience that elevates both physical and digital products
Create a new search and browser experience for the design selection experience

What You’ll Do

Develop a deep empathy and understanding of the Mixbook audience by regularly connecting with customers and generating new, data-driven insights
Work closely with key stakeholders to identify and prioritize high-impact, revenue driving projects that have short and long term business impact
Review and conduct research, competitive analysis, customer feedback, market sizing, technology assessment and modeling
Advocate for the customers, always focusing on their needs and potential benefits
Work closely with team members in UI, design and engineering groups to provide them accurate, in-depth and concise stories, use-cases and requirements
Establish success metrics (KPIs) for product and feature launches
Proactively monitor and communicate performance and conversion of products launched and how they can be optimized on an ongoing basis
Remove and unblock impediments for product engineering and design team, focusing on delivering and launching great products
Provide product leadership, and direct project teams in the delivery of high-quality products within short timeframes

What You’ll Need

8+ years of overall product experience with 5+ years of consumer E-commerce product management
Previous experience designing or optimizing consumer Checkout/Payments
Experience working in online shopping, merchandising and checkout in a consumer e-commerce space highly preferred (and previous work with mobile another huge plus!)
Bachelor's degree in Computer Science, Design, Business discipline preferred
Demonstrated experience in identifying customer and business requirements, communicating those into a product vision, and rallying the execution team around that vision
Working knowledge of databases and technology (we aren't leveraging a platform like Shopify, everything is built by us.)
Ability to work with cross functional teams (Marketing, Finance, UI, Visual Design, Engineering, Customer Service)
Ability to quickly analyze a product opportunity and make a strong recommendation on whether or not we should prioritize
Understanding of the personalized photo product industry is a plus
Passionate about customer experience and design
Strong analytical and strategic thinking skills for identifying market opportunities
Strong communicator - both oral and written

What You’ll Enjoy

Comprehensive healthcare coverage, including fully-covered premiums for you and your family
18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
Unlimited paid time off (plus vacation bonuses!) and flexible schedules
$2,000 per year for external learning and development
401k + match, monthly events, travel opportunities, and more

#BI-Remote

Company Mission

Our mission is to empower people to be creative and connect deeply with the ones they love. Unlike most growth companies, we have invested deeply in culture. Organizational health is central to our long-term strategy – we believe that when we love our people, they will love our customers, and our customers will love our business.

We want people to join us who exude our core values:

Scrappy (Act like an entrepreneur)
Caring (Heart of empathy)
Craftsmanship (Spirit of excellence)

Easy Apply

By clicking Apply Now you agree to share your profile information with the hiring company.

Email For Later

loading ...

Emailed

By clicking Apply Now you agree to share your profile information with the hiring company.

Helen Cargill

Senior Marketing Manager, CRM/Email

MIXBOOK VALUES: CARING

Giving people what they really need

Caring doesn’t mean being a pushover — it means listening with empathy and doing your best to provide what people need. For Helen Cargill, it can mean recognition for her team's hard work or taking things off their plate if they’re overwhelmed, but it can also mean offering constructive feedback and not hesitating to address issues. “To care is to give support to others out of choice,” said Cargill. “The most caring thing you can do is help your teammates improve.”

There are no egos at Mixbook. Everyone works hard to achieve our goals.

Igor Putina

Product Manager

MIXBOOK VALUES: SCRAPPINESS

Doing the work to get things done

For Product Manager Igor Putina, scrappy people follow one mantra: Real artists ship. But that doesn't mean cutting corners. Instead, it means starting simple and building on that until the product meets expectations — and doing whatever needs to be done to make that happen. Putina’s team runs frequent experiments on quick prototypes, iterating based on those results and innovating to keep their process lean and efficient. To facilitate collaboration between multiple teams as Mixbook redesigned its physical product, he moved to the Bay Area for two months — and his scrappiness led to success.

You are scrappy when you’re creative and resourceful in coming up with solutions to problems.

Allison Yates

Senior Director, Operations

MIXBOOK VALUES: CRAFTSMANSHIP

Continuous improvement brings the magic

One of Mixbook'’s strategic anchors is a “magic creation experience,” and it’s an anchor Allison Yates takes seriously. “It means doing work in a way that any user of your product feels like they’re working with magic,” said Yates. For her, the value of craftsmanship — continuous improvement and pride in one’s work — is meant to produce Mixbook's spellbinding product. Yates takes advantage of the company’s continuous education budget and available workshops for herself and communicates her vision of the product’s future to inspire her team and encourage them to value their own craftsmanship.

You should always be proud of what you’re producing, and always thinking about ways to make it incrementally better.

What are Mixbook Perks + Benefits

Mixbook Benefits Overview

Mixbook likes to keep it real; we honor our core values of Care, Scrappiness, and Craftsmanship through our Total Rewards, which are never set in stone and always evolving. Our Total Rewards philosophy is to ensure fair, above-market-average compensation with competitive benefits in all locations in which we operate. In addition to providing our team with the tools they need to do their job well, we also have benefits to help them grow with the company and live a fulfilling, creative, and well-connected life.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Flexible work schedule

Remote work program

Mixbook is a remote-first organization and provides all employees access to global coworking spaces; working IRL is encouraged and done so on a quarterly basis, at minimum

Health Insurance + Wellness

Flexible Spending Account (FSA)

Mixbook's Health Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,850 annually

Disability insurance

Mixbook's disability insurance benefit is 60% of an employee's annual salary up to a $10,000 maximum monthly payout

Dental insurance

Mixbook sponsors 100% of employee premiums

Vision insurance

Mixbook sponsors 100% of employee premiums

Health insurance

Mixbook offers an array of carriers and plan options to fit the needs of our employees and their growing families

Life insurance

Mixbook offers life insurance with a benefit of 1x an employee's annual earnings, up to $300,000

Wellness programs

Mixbook offers a monthly wellness stipend to use on any personal self-care needs

Mental health benefits

Mixbook offers 24/7 access to mental health professionals and referrals for face-to-face wellness visits, as well as Spiritune (curated mood-boosting playlists) and weekly "No Meeting" time

Financial & Retirement

401(K)

401(K) matching

Mixbook's 401(k) retirement plan matches 50% of an employee's contributions up to 6% of their annual base salary, with immediate vesting for matched contributions

Company equity

Mixbook offers stock options vesting package, which spans four years with a one-year cliff

Performance bonus

Mixbook offers all full-time employees an opportunity for an annual bonus based on company performance

Charitable contribution matching

Mixbook will match charitable contributions up to $1,000 annually per employee

Child Care & Parental Leave

Childcare benefits

Mixbook's Dependent Care Flexible Spending Account helps employees cover childcare expenses with pre-tax contributions of up to $5,000 annually

Generous parental leave

Mixbook offers up to 18 weeks of paid parental leave for new parents.

Family medical leave

Mixbook offers up to 12 weeks of paid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA)

Company sponsored family events

Vacation + Time Off

Unlimited vacation policy

Generous PTO

Mixbook's unlimited paid time off policy is supplemented with a minimum vacation policy and an annual vacation bonus of $500 plus $100 for every year of service

Paid volunteer time

Mixbook encourages employees to give back with paid volunteer time

Paid holidays

Paid sick days

Office Perks

Commuter benefits

Mixbook offers pre-tax commuter and parking benefits for all employees

Company-sponsored outings

Mixbook has quarterly team offsites, as well as company-wide and local parties and other events

Some meals provided

Mixbook offers employees to expense lunch weekly and sends monthly snack boxes of employee-picked treats

Company-sponsored happy hours

Mixbook hosts virtual and local happy hours for our team

Fitness stipend

Home-office stipend for remote employees

Mixbook offers new employees the ability to be reimbursed for up to $1,000 for items used to furnish their home office. Employees have a monthly stipend for additional WFH needs.

Professional Development

Job training & conferences

Mixbook provides leadership workshops, trainings, and other events to our team. Employees are encouraged to attend relevant conferences using their "Continuing Education stipend"

Tuition reimbursement

Promote from within

Mentorship program

Mixbook assigns all new employees a buddy to support a smooth onboarding process

Continuing education stipend

Mixbook offers an annual budget of $2,000 to all employees for external learning + development, including but not limited to conferences, networking events, workshops, or personal coaching

Continuing education available during work hours

Online course subscriptions available

Paid industry certifications

Employees are encouraged to pursue industry certifications using their "Continuing Education stipend."

Additional Perks + Benefits

The Mixbook People team is on a mission to empower creativity and deepen human connection. We hope that in combination with our core values and our dedication to organizational health, our Total Rewards help drive this vision and support our team to thrive in a way they didn't know they could.

View full list of perks + benefits

Photo Gallery