Senior Product Education Manager at Panorama Education (Remote)

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About Panorama:
Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

*NOTE: Please apply before end of day FRIDAY, JUNE 17th.  The posting will be removed after this date.  For further consideration, please submit your resume and 3 samples of your work (please see details at the bottom of the posting).

About the Role:

The Senior Product Education Manager will focus on the design and delivery of one-to-many resources to support Panorama clients and end users throughout their Panorama journey. As a member of the Product Education team within Panorama’s Teaching & Learning function, the Senior Product Education Manager will be responsible for creating resources, video tutorials and articles for Panorama Academy, documenting feature functionality to support the rollout of new products and product improvements, and leading work around in-app messaging. The Senior Product Education Manager role also works collaboratively across functions at Panorama, inclusive of Marketing, Product, and Client Experience, to support cross-functional initiatives that require product education expertise or deliverables. 

Responsibilities:

  • Create and publish articles, resources (PDFs, toolkits, guides, worksheets) and videos for Panorama Academy. Update and maintain content based on feedback and engagement data.
  • Create strategy and content for in-app messaging across all Panorama tools.
  • Design, develop, and maintain materials to support implementation, ongoing support, and engagement of districts to deepen educator use of Panorama tools. Complete assigned Jira tickets autonomously. 
  • Create and deliver quarterly roadmaps for the delivery of asynchronous resources. 
  • Develop internal knowledge management resources for Panorama team members.
  • Develop content that is aligned with the company’s objectives, client needs, and product initiatives.
  • Define and analyze metrics to measure the effectiveness and impact of resources for partners, and continually make improvements to the model and materials.
  • Contribute to the evaluation of tools used for content creation, management, and delivery.
  • Manage vendor relationships when necessary.
  • Partner with customer marketing to drive the adoption of education team content throughout the customer journey. 
  • Collaborate cross-functionally to better understand upcoming changes to the suite of Panorama tools. 
  • Continually improve operational procedures by implementing guidelines and communication norms with Product, Customer Experience, Marketing, Account Management and customers.

Our Ideal Candidate Has:

  • At least 3 years of full-time working experience in K-12 education (either within SaaS, EdTech, or a school/district). 
  • At least 1 year of experience designing and creating customer-facing product education, documentation, training, or support assets for adult learners, preferably within a SaaS-based environment.
  • Excellent writing and content creation skills including the ability to explain product functionality and value to a broad audience via text, image, video, etc. 
  • Demonstrated experience in script-writing, editing and proofreading. Strong copy editing and attention to detail skills, making text easy to read and act upon.
  • Experience collaborating closely with product specialists, subject matter experts and users to understand needs.
  • Knowledge of in-app guide and messaging tools like Intercom, Pendo, Appcues, or other related software. 
  • Demonstrated knowledge and understanding of adult e-learning methodologies including accessibility, inclusivity, and learning styles. Ensures content is accessible and culturally relevant to a diverse audience.
  • Strong project management skills include the ability to create structure in ambiguous environments, prioritize and manage time effectively, and pay rigorous attention to details.
  • Proficient with using video editing software (Camtasia, Canva, or another platform) to create polished, client-facing deliverables and tutorials.

*NOTE: Please submit your Artifacts (see details below) with your resume. You can use the file upload spot on the application to submit these samples.*

Artifact Request:

Please share a portfolio or artifacts that showcase your writing skills. The artifacts should be something you’ve created to help a client or end users understand how to use a software tool or program. Please submit the following artifacts with context about the purpose and audience of this file:

  • Submit three (3) documents that you’ve created to help adult learners understand how to use a digital product, software, or program. Examples of this type of documentation include things like help articles, step-by-step instructions, instruction manual, e-books, and/or guides.

#BI-Remote

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#LI-Remote #BI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • DocuSignCRM
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • MailChimpEmail

An Insider's view of Panorama Education

What's something quirky about your company?

Many of us here use our old elementary or middle school pictures as our Slack picture or profile picture. I think this says a lot about who we are as a team, our culture and what makes us so unique. We’re a group of many former educators and folks who are passionate about holistically supporting students across the country.

Jony

Team Lead

What projects are you most excited about?

The biggest factors that initially piqued my interest in Panorama are the same ones that make me excited to stick around for years to come - the opportunity to work at a growing company with big ideas and ambitious goals, working alongside great colleagues and being apart of a culture that values work-life balance and caring about people.

Vinu

Outreach Director

What are some things you learned at the company?

I found Panorama's interviews to focus more on personality and drive. Instead of an investigative approach into ones' technical abilities, they give opportunities for candidates to show their strengths in a comfortable setting. My technical interview went really well, but my communication and empathy skills really helped distinguish me.

Corey

Senior Software Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

How do your team's ideas influence the company's direction?

Everything we do is for students. That’s the thing I loved about Panorama immediately. It gave me that sort of pit in the stomach feeling that I really wanted to work here. We help support students and enable district administrators to make their students successful. We live our mission every single day, and it’s threaded into everything I do.

Casey

Outreach Specialist

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

At Panorama Education, one of our core values is Care About People. We value team members and the contributions they make to the organization. That is why we offer a variety of great perks and comprehensive benefits to meet your unique work life. This includes 2 weeks a year of full office closure, 16 week of paternal leave, 12+ company holidays, flexible vacation and paid time off, access to professional development, wellness and home office reimbursements, along with more traditional benefits like medical, dental & vision.

Culture
Volunteer in local community
Panorama encourages team members to give back to their local communities. Many team members serve as mentors to various groups across the country.
Friends outside of work
Eat lunch together
Intracompany committees
Panorama has culture and fun committees that manage heritage celebrations, events and all team programs.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Panorama's leadership team is as diverse as our staff, and we are focused on continuous improvement of our D&I initiatives which started in 2016.
Unconscious bias training
Panorama offers a continual unconscious bias training to any team member that will become a part of the interview process or would like to attend.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We are proud to be part of a team with diverse perspectives, identities, and interests. We honor these through Employee Resource Groups, Affinity Groups and Cultural Celebration Committees
Hiring Practices that Promote Diversity
A revamped hiring process lead to the increase of representation of minority groups in 2021. In our tech department, 44% of our team recognizes as female, and 36% of our team recognize as non-white.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Panorama's FSA helps employees pay for eligible health & dependent care expenses with pre tax contributions up to $2,750 annually. (This includes copays, deductibles, daycare, after-school care, etc)
Disability Insurance
Panorama covers 100% of the monthly premiums for short-term disability. Long-term disability is also offered.
Dental Benefits
Panorama’s dental insurance plan provides 100% coverage for semi-annual dental exams.
Vision Benefits
Panorama's vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 copay. Frames and contact lenses are covered up to $150.
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO, HMO, and HDHP option. Panorama covers 90% of premium costs. This includes access to 24/7 telehealth and a nurse & physician hotline.
Life Insurance
Full-time employees will receive Basic Life Insurance and AD&D automatically. Panorama covers 100% of the monthly premiums and the maximum benefit amount is $50,000. Supplemental Life offered also.
Wellness Programs
Panorama provides monthly reimbursements up to $50 to employees for physical wellness expenses like gym memberships, yoga classes, running coaches, meditation apps, etc.
Team workouts
Panorama regularly offers team workouts such as yoga, zumba, and running clubs.
Mental Health Benefits
"Learn to Live", a platform to manage stress, anxiety, depression, even insomnia with multiple programs. Panorama offers an EAP that provides employees AND their household with free 24/7 assistance.
Retirement & Stock Options Benefits
401(K)
Panorama's 401(k) retirement plan offers a broad selection of funds to choose from through Human Interest.
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Employee Stock Purchase Plan
Eligible employees receive stock options when hired. Our stock option platform is Carta.
Performance Bonus
Panorama's commission based bonus plan includes certain roles and departments. Ask during your interview to see if your role has a commission incentive.
Child Care & Parental Leave Benefits
Generous Parental Leave
Panorama offers up to 16 weeks of paid parental leave for all new parents. We also offer a flexible transition back to work, compassionate leave, and equitable pay for those on variable comp plans.
Flexible Work Schedule
Overlapping working hours for all team members will be 12-5PM EST. Team meetings and team-wide events will be scheduled within these hours.
Remote Work Program
Panoramians can choose to work fully remote, in-person from our Boston/San Francisco offices, or a hybrid option
Family Medical Leave
Team members who need to go on medical leave or support an immediate family member (child, spouse, or parent) who needs medical care will receive 12 weeks of leave. (12mo & 1,250hr qualification)
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Panorama's vacation policy includes a flexible PTO plan. We recommend team members take off 4 weeks a year, and provide 2 weeks a year for full company closure.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided.
Stocked Kitchen
Snacks, sodas and seltzers provided in office
Some Meals Provided
Panorama offers an employee lunch perk in sync with team wide activities. We also have snack boxes mailed to remote employee homes.
Happy Hours
Recreational Clubs
Fitness Subsidies
Panorama reimburses employees up to $50 per month on health, fitness and wellness.
Home Office Stipend for Remote Employees
Available for remote and hybrid employees. Panorama also offers office and commuting reimbursements (internet, office supplies for home office, furniture & co-working space).
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Every Panoramian is paired with a buddy on their first day. This buddy provides company mentorship throughout the year and a lifelong in person or remote friendship
Time allotted for learning
Each Panoramian is invited to LifeLabs development training.
Online course subscriptions available

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build long-term careers with us.

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