The Agile Product Manager in the Customer Engagement Systems organization, also known as the Technical Product Owner (TPO), represents the voice of the customer at the team level. In one of our Agile Scrum Teams you will be an owner of our Interactive Voice Response (IVR) and Automated Outbound Messaging (AOM) systems living in Genesys and Kore.ai platforms.

Specific responsibilities Include:

• Collaborate with business and technology partners on new initiatives, supporting the development of program specifications, providing technology estimates, aligning on team capacities and dependencies
• Build trusted relationships with business and technology partners, collaborates across functional, operational, and technology groups to ensure the appropriate engagement, assists with key stakeholder negotiations
• Identify opportunities for improvement and optimize team performance using a metrics-based approach, ensures consistency with enterprise data standards
• Leverage product knowledge to identify impacts and guide decisions based on that knowledge and understands dependencies outside of the product to align on expectations
• Communicate clearly and efficiently to different audiences on the business and technology sides
• Work with business partners in feature creation and work with team in user story creation
• Manage the team backlog in order to deliver the value requested by business partners
• Collaborate in product vision creation and maintaining alignment to it

For this position, we anticipate offering an annual salary of $100,600 - $167,600, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.