Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

The team:

The Marketplace Risk & Protections team manages a range of programs and platforms that enable millions of buyers and sellers to engage and transact on eBay with confidence. We strive to ensure customers have experiences that meet or exceed retail standards. This includes developing best-in-class post-transaction experiences for our customers worldwide.

The role:

We are looking for a skilled business manager who will help evolve our buyer protection programs to enhance trust and drive conversion. This is a hands-on position where you will undertake business analysis, define policy, develop strategy, and work closely with cross-functional partners to deliver products and programs that meet customer needs and expectations.

You will:

• Support development of our post-transaction program and product roadmaps
• Identify enhancements to our Unauthorized Use and eBay Money Back Guarantee programs that improve customer experience while delivering business goals
• Collaborate with regions and product teams to define business requirements and success metrics
• Collaborate with customer service, marketing, legal, and analytics teams to develop activation plans to ramp new experiences
• Collaborate with Risk, compliance, and finance to ensure appropriate controls are in place to manage financial and regulatory risks
• Present program outcomes and opportunities to leadership and stakeholders

Skills and Experience

• Three to 5 years experience at online or retail businesses driving customer experience changes required
• Strong background in analytics with demonstrable ability to produce research and make data-driven decisions (ability to query in SQL required)
• Demonstrated success contributing to strategy, driving business decisions, and executing cross-functionally across matrixed organizations
• Committed to results: biased toward action, a great collaborator and simplifier, constantly pushing toward transparency and deliver
• Able to balance attention to detail with swift execution: we need to do things quickly, and we need to do them well
• Able to support and deliver a portfolio of projects simultaneously
• Project management or program management experience preferred
• Strong oral and written communication skills and ability to interact with other business teams. Ability to make presentations with business partner community.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint & Access) including the use of pivot tables required
• Bachelor's degree (graduate degree preferred) from a major educational institution is required

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Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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