Product - Product Designer at Tray.io

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We believe that everyone can and should automate the tools they use every day. 

The Tray Platform empowers anyone to do more, faster by harnessing automation with the leading, low-code general automation platform.

With Tray.io, citizen automators throughout organisations can easily automate complex processes through a powerful, flexible platform, and can connect their entire cloud stack thanks to APIs.

What is the opportunity

Tray’s vision is to empower problem solvers to create and distribute software automation. At the core of this automation evolution lies the ability to quickly build, distribute and update software solutions against business challenges.

This vision is built on top of the core of our platform - the low-code workflow builder.

The workflow builder is a visual programming experience with a drag and drop interface to integrate tools (like Slack and Salesforce), enrich and manipulate data and then create automation by applying logic.

To continue to be best-in-class in our space, UX is pivotal to success, so we're looking for a talented, holistic-minded product designer who will take the lead on this experience, and pave the way for democratized software creation.

We are not seeking to just implement features, but rather to craft our own visual language for a new way of creating software, accessible to anyone with the slightest interest in doing so.

Asking yourself questions like: What would the ideal visual programming experience look like? How can Tray craft product concepts and interaction paradigms that allow people to build software integrations without code?

If these sound like puzzles you are eager to help us solve, we can’t wait for you to apply.

 

What will you be doing day-to-day

Think deeply about software automation

Tray is a complex problem space that requires a deep understanding of both user problems and the architecture/system that makes the product work.

You will be able to think holistically about it and translate research insights into ideas that solve customer problems and bring to light growth opportunities for the product.

 

Work as a Product trio

Knit collaboration with Research, PMs, Engineering, and other stakeholders is required to understand technical constraints and the market/business constraints as the team builds and ships carefully crafted product features.

 

Design, design, and more...design

Designing such a complex product comes with all the trappings of what it means to be a sharp designer and own the process: leading research, facilitating ideation and feedback sessions to drive constant iteration of features, collaborating with teammates and stakeholders to refine them, etc.

 

Use design to drive strategy

Ideas for new initiatives aren’t just handed off to designers in a fully-fledged state. At Tray, designers partner with PMs to build roadmaps around high-impact problems that help both the customers and the company thrive.

Everyone on the team has a voice to give structure to a vision, even in the “what if” stage.

 

Walk in customer’s shoes

Tray has a diverse customer base, which translates into a broad set of customer needs. You’ll partner with research, PM, customer success managers, and other disciplines to understand customer needs in different industries and conduct interviews and feedback sessions.

Using the product to automate your life will help you empathize with our workflow builders 🙃.

 

Help our design team continue growing

The design culture at Tray is a living, breathing organism. You’ll be regularly contributing to critiques, collaborating closely with the other design team members, elevating the design craft, and helping improve the design process.

 

Who you are

You’re an experienced Product Designer

...Who has worked on designing technical digital products and systems ( SaaS products, technical software products, etc) or have a background in areas such as engineering, computational/systems thinking, or software development.

 

You’re on a constant quest for learning

You are excited to get your head around some more technical concepts and see the chance to work with Tray’s product as an opportunity to learn.

We won't expect you to know about APIs at all, but we would hope you want to understand more.

 

You’re orbiting the complex problem hairball

We’re not short of challenging, hairy problems to solve at Tray. If owning end-to-end processes, working through ambiguity to bring clarity both to the product team and beyond is your thing, then you’ve come to the right place.

You're confident in making yourself the 'go-to person for communicating any element of the product area you own, both within the wider Engineering team and amongst business stakeholders.

 

Team sports is your ball game

Working closely with other designers, engineers, PMs, and researchers is your way of making an impact. You understand that the team effort is greater than the sum of its parts.

Fostering an open and transparent working environment and pushing teammates to grow is paramount to helping our design team to be the best it can be.

Developing our product, team, and culture means reflecting and sometimes challenging our practice and approach. We are open to adapting and growing.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another.

The heart of Tray is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before. 

We believe in diversity and equal opportunity.

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We will make sure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases

An Insider's view of Tray.io

What’s the vibe like in the office?

Trayers have an excellent sense of humor; we're always joking around with everyone from our individual contributors to our co-founders. We believe that people operate their best when they show up to work with a smile on their face. Whether it's your day 1 or year 5, you'll feel right at home.

Ben

Sr. Talent Acquisition Partner

What does your typical day look like?

Each day I prospect accounts, distinguish qualified candidates and send well-thought outreaches to engage them and create quality pipeline for our Account Executives. I focus most on sharing how we can add value to our prospects current integration processes and how we can strategize together to win.

Meeka

Sales Development Representative

What are Tray.io Perks + Benefits

Tray.io Benefits Overview

Flexible Hours
At Tray we work on a flexible schedule
Our work hours are as flexible as the Tray.io Platform

Choose Your Own Setup
At Tray you get to own your set-up
Choose your own equipment so you feel right at home

Stock Options
At Tray employees receive stock options
Own part of the company and its future

Open Vacation
Take-off for a holiday with open vacation at Tray
Being a global company means recognizing that holidays are personal

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The committee we're most proud of is our Diversity & Belonging council. The council members were all nominated and meet regularly to make sure Trayers from all different walks of life feel welcome.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
70% of our Department Heads identify as being a woman or part of an underrepresented group. And we're proud that 60% of the new management hires we've made this year come from diverse backgrounds too.
Unconscious bias training
As a company, we've held multiple sessions on unconscious bias training, and have focused conversations with decision makers and hiring managers to better ensure we're thinking critically about hiring
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have several Tray Resource Groups, including: Breakout - Black Trayers Traydies - Woman-identifying Trayers Traynbow - LGBTQIA+ Trayers Traysians - Asian Trayers Uno Dos Trays - Latinx Tray
Hiring Practices that Promote Diversity
The Talent Team consistently strives to hire a majority of people from underrepresented groups. We set goals around diversity, intentionally seek out diverse candidates, and focus on growth potential.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Tray offers all employees a monthly stipend to support their physical and mental health, be it a gym membership, meditation app subscription, or a massage.
Mental Health Benefits
Tray provides employees with $50 a month to use on mental health services like meditation apps, yoga classes, or anything else. And we're creating space to talk openly about mental health at work!
Retirement & Stock Options Benefits
401(K)
Company Equity
Tray offers stock options to all employees as part of their compensation package. With 110M in funding already, we're on a steady growth trajectory that makes these stock options even more valuable.
Performance Bonus
Each team has its own performance bonus structure, but we're all about rewarding hard work. From doubling your quota to referring the most new employees, there are many bonus and prize opportunities
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Tray offers 12 weeks of paid parental leave for birth-giving parents, and 8 weeks of paid leave for non-birth-giving parents who have at least six months at Tray under their belt.
Flexible Work Schedule
Trayers span the globe from London to LA, so flexibility is key to our work schedule. All-team meetings occur around 12 EST, so that everyone can attend, but otherwise, we work when it makes sense!
Remote Work Program
Tray has fully embraced remote work. Employees may choose whether they work 100% from home, mostly in office, or somewhere in between. We're hiring remotely in central "hubs" across the US and UK.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We work hard here at Tray and want to ensure we are getting time out of the office to recharge. Tray has a flexible vacation policy, with manager's discretion. Most people take off 3 weeks / year!
Paid Volunteer Time
Trayers use their PTO as they see fit. If that means a day (or week) of volunteering, awesome! We highly encourage it.
Paid Holidays
Paid Sick Days
Trayers in the U.S. have 9 paid sick days, in addition to unlimited vacation and flexible PTO>
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Once upon a time, the entire team met up in Portugal! We hope for more company-wide gatherings like that in the future, but for now are hosting smaller, safer team off-sites about once per quarter.
Stocked Kitchen
Some Meals Provided
Team lunches and dinners are always encouraged, and quite often, financially supported. Since we're gathering in person less often, it's nice to get to know each other better over a meal when we do!
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Tray reimburses employees $50 month for whatever their health and fitness needs are, be it gym membership, workout classes, yoga mats, or mental health services! Fitness is about the body and the mind
Home Office Stipend for Remote Employees
While there isn't a set stipend at Tray , remote employees can order any equipment they'd like. Get a whole home-office set up, from desk and ergo chair, to monitors, headsets, keyboards, you name it!
Professional Development Benefits
Job Training & Conferences
Job training and conferences are available to all employees, offered on a case by case basis. All employees have a learning and development budget, and we're always happy to support Trayers' growth.
Diversity Program
Lunch and learns
We call them "Savvy Seshes" and they're breakfast, lunch, or dinner & learns (given we're a global company). Every other week, we take the time to learn about each other's strengths and passions.
Cross functional training encouraged
Promote from within
Mentorship program
New hires are paired with a welcome buddy during their onboarding. This person may serve as a short- or long-term mentor, and Trayers get to know each other through regularly scheduled coffee chats.
Continuing Education stipend
This is another perk offered on a case by case basis. However, if Trayers are interested in developing skills or continuing education while working here, we're happy to assist in whatever way we can.
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

As a growing startup, we expect our company's perks and benefits to grow right along with us. And though we may not have all the fancy benefits of some bigger companies or always have a one-size-fits all benefit for our employees, we strive to support the individual employee with their needs, in whatever ways we can. Many of our perks are extra special because they're thoughtfully given on a case by case basis, from special health benefits, to online courses, to particular work-from-home equipment, or even custom swag for employee's moms, Trayers are able to ask for certain perks that will improve their work or home life. And more often than not, they don't even have to ask, since our goal is to always empower each other.

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