Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.
Raleigh-Durham, NC

Product Owner at Pennymac

| Raleigh-Durham, NC
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Explore taking your career further with one of the fastest growing mortgage companies in America!
PennyMac is expanding and leading the way through technology innovation and investments in unparalleled user experience, designed to streamline the dream of owning a home. We are looking for diverse, highly-motivated team members who want to come grow and lead the lending experience change with us.
As a Product Owner, you will run a Product Management delivery team, responsible for delivering cutting edge technology solutions to improve the mortgage loan process for our customers. You will serve as key collaborator across the division to drive innovation and change.
This role is based out of one of the following locations:
  • Raleigh, NC
  • Plano, TX
  • Agoura Hills, CA

Job Description
  • Manage, direct and coordinate the daily activities of the business analyst team. Train product analysts in all aspects of the product lifecycle from initiation to closing, to ensure that the technical solution meets business needs
  • Plan, direct, and coordinate the business-analysis aspects of an information technology project, including on-going production support and training
  • Lead organizational analysis efforts to identify current capabilities, opportunities for improvement and drives measurement, prioritization and implementation of identified opportunities
  • Responsible for managing complex, high profile projects that involve multiple integrated business systems, interfacing across departments and/or divisions to accomplish projects and activities
  • Translate business knowledge into well-defined goals and objectives, problems and opportunities, and desired outcomes
  • Create operational efficiencies by creating and initiating new Business processes and serve as a domain expert by being conversant in end-to-end business functions
  • Review and approve business analysis related documentation including: requirements, current and future state processes and workflows, report specifications and others
  • Manage the engagement from multiple stakeholders to ensure prompt and quality deliverables
  • Interact and coordinate with system developers and business subject matter experts on application changes, development, and deployment
  • Write, communicate and vet requirements and user stories with business leaders using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams to ensure complete understanding by business leaders/executives while working with an Agile framework
  • Identify and manage stakeholders and teams of people across functional areas to implement a project by understanding key stakeholders authority and influence as it pertains to business process
  • Work effectively inside a Scrum or Kanban team
  • Develop and motivate staff to maximize full potential and ensure the mission readiness of all team members
  • Conduct and participate in Scrum ceremonies and retrospectives
  • Provide regular verbal and written reports to senior management
  • Collaborate with Tech Leads and UAT to define when user stories are done
  • Develop and maintain solid partnerships with project managers, business and IT leads, and other key stakeholders
  • Create strategies for risk mitigation and contingency planning
  • Own and lead backlog grooming sessions for ongoing roadmap planning
  • Maintain business project documentation and creates and presents regular reports to department and executive leadership
  • Support the product manager in strategic decisions including revenue opportunities or cost saving initiatives
  • Plan, develop, oversee, execute and certify changes by establishing rigorous test plan through design and implementation phases and tracking test results to ensure changes are complete and accurate to finalized requirements
  • Demonstrate behaviors which are aligned with the organization's desired culture and values
Ideal Candidate will have the following:
  • Degree in Computer Science, Information Systems or related field, or equivalent work experience
  • At least 10 years of Agile experience
  • People management experience, including managing, staffing, and mentoring analyst teams
  • Experience managing multiple programs or projects with a high degree of complexity and scope
  • Solid understanding of leading practices in business analysis, project management and process improvement
  • Knowledge of JIRA, Confluence or similar tools required
  • Highly proficient in the G-Suite (Docs, Sheets, Slides, etc.)
  • Strong business acumen and ability to interface with executive management
  • Ability to deliver timely and accurate information in a fast-paced environment
  • Data Management experience and database knowledge preferred
  • Knowledge of software systems preferred
  • Financial Services, especially mortgage industry experience highly preferred
  • SQL Server/.NET experience a plus
  • XML/EDI experience a plus
  • Knowledge of BI Tools a plus
  • Excellent interpersonal, verbal and written communication skills
  • Excellent organizational skills with, strong attention to detail
  • Consistent team player, with the ability to work independently
  • Excellent critical thinking, problem solving and mathematical skills, able to exercise sound judgment quickly in critical situations
  • Must be able to work across multiple projects at once, while collaborating with other teams to ensure deliverables are completed on time
Years of Experience:
Bachelor's Degree
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AWS Cloud ServicesLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • TableauAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • GitLabManagement
    • SalesforceCRM

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Pennymac

What are some social events your company does?

Our Tech team has great events, including casino & trivia nights, virtual happy hours, gaming - we’ve even sponsored a video game tournament against our industry competitors! We’re nationally disbursed, but regardless of where people live, we’re all part of one interactive, linked community, and it’s easy to find others who share your interests.


Senior Developer, Production

How do you collaborate with other teams in the company?

The culture at Pennymac has cultivated a great sense of teamwork in which we all succeed, fail, and learn together. We collaborate in many ways - from video calls to morning coffee hours, ad hoc huddles, email, chat, and sometimes while playing ping pong or pool in the cafeteria. Everyone is encouraged to work together to accomplish a common goal.


Vice President, IT Program Management

How has your career grown since starting at the company?

My time at Pennymac has rocketed my career as a software dev. In two years I went from having no professional coding background to managing three applications in production, managing two direct staff and contributing to open-source libraries. My time has given me the experience and skills to successfully create new tech products that make money.


Assistant Vice President, Application Development

How do your team's ideas influence the company's direction?

As a company, we're one very cohesive, supportive team with various areas of expertise. It's like a potluck - everyone brings something different, but it all comes together perfectly. Company management believes in us, trusts us, and invests in us. That provides the opportunity to build positive outcomes for our business and our customers.


Managing Director, Technology Infrastructure

What are some things you learned at the company?

Our team constantly works to better itself by delivering software on time without shortcuts or compromising quality. At Pennymac, I have the opportunity to own many critical day-to-day database operations. I've had the flexibility to be innovative, which has allowed me to grow as a developer.


Senior Developer, Database

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