At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
The Business Automation Platforms group is part of the Core Systems & Platforms organization. We are responsible for TWDC's business automation and enterprise service management platforms. We provide strategic technology solutions in support of empowering the business, workforce, and technology communities through digital transformation.
The Product Owner is responsible for translating business requirements into user stories and outcomes for development, testing, and implementation. They serve as a voice of the customer within the engineering team and prioritizing the team backlog to streamline the execution priorities. They play a significant role in quality control, by establishing acceptance criteria, ensuring both functional and user-acceptance testing, and evaluating completed stories according to the definition of "done". They demonstrate customer centricity and service orientation, by building collaborative relationships across the enterprise and ensuring the delivery of quality product that delivers the desired business outcomes.
Responsibilities

• Responsible for defining the priorities of agile team, managing the team backlog, and prioritizing the user stories, defects, and enablers
• Acts as subject matter expert with internal stakeholders and the assigned product or product areas
• Manage own work to deliver according to project schedules and be accountable for agile team delivery and project schedules
• Ensure alignment of the team backlog with the strategic priorities of product management and the program backlog
• Collaborate with technology and end-user communities to understand business process and elicit, define, and document requirements
• Write well-defined user stories and acceptance criteria based on established requirements
• Partner with engineering to develop test strategy and write test cases across the agile testing matrix (Unit, Functional, System, and Non-Functional) to ensure coverage of applicable business processes and system functions
• Collaborate with engineering resources to execute tests, analyze results, and resolve defects
• Evaluate the delivered stories against the definition of done and the established acceptance criteria
• Collaborate with business partners on implementation, including training, change management, and communications
• Manage and lead assigned projects
• Manage project budgets and provide monthly forecasts
• Serve as an escalation point for difficult problems and complex inquiries
• Act as a peer group leader to and help train staff on business systems analysis standards and processes

Skills & Experience

• At least 5 years of experience in a business systems analysis role or as a product owner, managing a complex product within an enterprise
• At least 3 years of experience participating in ServiceNow, Salesforce, or Appian development projects
• Strong technology background and applicable technology skills
• Knowledge of ITIL v3 or later and ITSM best practices
• Experience as a product owner, driving the outcomes for a single product or complex feature
• Strong communication, writing, and executive presentation skills
• Able to translate complex ideas into understandable requirements, value statements, and business outcomes
• Demonstrated experience leading small teams to deliver projects and business outcomes
• Experience with agile software development methodologies (PMI-ACP, SAFe Agilist, ICP-ACC, etc.)

Key Attributes

• Thinks Strategically
  • Stays current on business trends and technological advances
  • Uses knowledge of the company's products and services to meet customer needs and financial targets
  • Identifies key business opportunities and challenges
  • Examines issues from a broad perspective, considering impact beyond immediate scope
• Builds Relationships
  • Acts as the voice of the customer by understanding their business strategies and aligning business needs with the product strategy and roadmap
  • Interacts well with people who have different backgrounds and work styles
  • Resolves conflicts effectively
  • Service mindset with ability to facilitate "win-win" solutions, but not afraid to say "no"
  • Manages the diverse needs of stakeholders
• Communicates Effectively
  • Conveys relevant information in a candid and timely manner
  • Listens and asks questions to ensure understanding
  • Tailors messages appropriately to the audience
  • Effectively persuades others to support ideas and plans
• Drives Results
  • Keeps Commitments
  • Uses technology to facilitate better results
  • Analyzes problems and takes action to resolve
  • Achieves high levels of customer satisfaction
  • Is metrics and data driven
  • Holds self and others accountable to high standards
  • Manages projects and resources to produce desired outcomes
• Inspires Creativity and Innovation
  • Conceives creative ideas to solve problems or meet objectives
  • Demonstrates a positive attitude with contagious enthusiasm
  • Challenges the status quo
  • Transfers ideas and success across boundaries
  • Facilitates the exchange of ideas and creation of new ones
  • Sets vision and creates enduring excitement about what is possible
• Champions Change
  • Remains productive despite uncertainly
  • Demonstrates flexibility in response to changes
  • Supports new initiatives
• Builds Teams
  • Supports productivity and morale of the team
  • Strengthens others through mentoring and feedback
• Exhibits Professional Excellence
  • Treats others with respect
  • Earns the trust of colleagues, partners and customers
  • Maintains composure under pressure
  • Strives for self-improvement
  • Learns from personal and organizational experiences
  • Sets a good example for others