Job Requisition ID #

21WD50951

Customer Success Innovation Hub @ Autodesk

We are all about creating irresistible experiences that deliver value for our customers. We work with our product, marketing, sales, digital experience, and customer success teams to create new ways of delivering success experiences for our customers. In the Innovation Hub, we tackle big strategic goals by prototyping and developing solutions that we can scale across the business.

We work in an inclusive culture that advocates and celebrates diversity and offers competitive and equitable salaries, generous benefits, exciting career growth opportunities and work-life balance.

You want to be part of a swift and mighty team exploring and prototyping ideas with the latest technology platforms and shape the future of the Autodesk customer experience? If so, we want to talk to you.

Position Overview

In this role, you will be reporting to the Innovation Hub Director representing the voice of the customer and will be a key player in establishing strategies to address market problems. You'll work with designers, engineers, and researchers to conduct user research, prototype and validate solutions.

Responsibilities

• Act as the central key piece between strategy, users, technology, partners, and the team
• Interact with users and customers to fully understand the problems they are facing in their workflows to craft problem statements
• Lead prototyping efforts and solution development
• Manage expectations of stakeholders through frequent and clear communication of vision, strategy, and roadmap
• Collaborate with engineers, designers, and researchers to advocate for, plan, and execute user research and solution validation plans
• Use a lean product mindset to drive product decisions and roadmap development
• Document user needs in workflows, user stories, or customer journeys
• Set and evaluate product success using qualitative and quantitative measures
• Practice facilitative leadership to drive decision making and prioritization towards positive team and product outcomes
• Lead meetings and facilitate meaningful discussions and decision making

Minimum Qualifications

• A problem solver who is thrilled to break down complex problems and design elegant solutions
• A leader who sets goals, measures success, and enables their teammates to do their best work
• A customer advocate who can weigh competing priorities and maintain an ongoing feedback loop between internal teams and external customers
• A teammate who facilitates team growth and continuous improvement
• An energetic presenter who can tell compelling stories and actively listen to feedback

Preferred Qualifications

• 5+ years working as Product Manager or Product Owner in an agile software environment
• BS degree in Computer Science or similar
• Experience with shipping technical products
• Ability to break down complex problems into user-focused solutions
• Experience defining and tracking product metrics
• Excellent verbal and written communication and persuasive presentation skills
• Ability to communicate complex technical details to both technical and non-technical audiences

#LI-POST

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.