Product Manager Digital Innovation & Customer Experience - Travel & Life Style Services at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

American Express entered the travel agency business in 1915, and today is one of the world's largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel, as well as a variety of lifestyle services.

The Global Digital Customer Experience organization is a strategic focus area for growth within Travel and Lifestyle Services and there is significant continuing investment to transform and optimize our digital proposition and capabilities. American Express Travel Online is a key proposition of our Card product sets. It serves as an accompaniment to the offline travel service for our premium products and is the primary travel portal for most other Card products in the international markets. American Express Travel Online not only drives direct revenue and cost savings but also plays an important role in overall Card product engagement, loyalty and satisfaction.

Role Purpose:

The Product Manager, Digital Innovation & Customer Experience will be tasked with developing and growing the US Air business. This role encompasses both business and customer needs, with the primary focus being on the card member experience and satisfaction. The senior manager will also identify opportunities to grow sales and cardholder engagement by improving, enhancing, and differentiating the digital experience, and defining and delivering a portfolio of new and optimized travel product initiatives for Amex Travel Online Air line of business.


  • Digital Expertise -Strong understanding of digital product, platforms and/or digital marketing with direct experience managing development teams/agencies. Proven success as a product manager is highly preferred.
  • Communication - Ability to communicate and present as needed to senior leadership and stakeholders.
  • Agile - Prior experience leading change in an agile environment is prefer.ed
  • Relationship Builder & Collaborator - Ability to build strong relationships with internal and external partners
  • Proactive - Works well as part of a team, but can manage and prioritise own work and be autonomous, with confidence to make challenging decisions or challenge ideas and costs when necessary, even where not necessarily a subject matter expert
  • Results Oriented - Track record of driving results across multiple channels and initiatives. Proven record of driving growth and increasing customer satisfaction. Experience managing product P&Ls and driving revenue and sales growth.
  • Analytical Mindset - Ability to draw conclusions from data, management information and trends as well the proven ability to define winning strategies.
  • Innovation Driver - Ability to find new ways to improve site effectiveness, understand the latest digital trends, and a passion for innovation.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.

"If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose or J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations."

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 238 open jobs at American Express, click here.
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