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Job Category
Products and Technology

Job Details

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world's foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

Are you the type of person that seeks out roadblocks or tough organizational issues and views those as an opportunity? Do you think of creative solutions to complex problems and solve them? Are you interested in driving product and program excellence in an enterprise-scale environment that provides a secure, reliable, and enhanced endpoint experience to Salesforce employees? If so, this Product Manager role is for you.

The Client Endpoint Engineering team focuses on implementing and supporting systems to help our internal users meet their day-to-day operational needs. We are responsible for establishing baseline infrastructure to manage a fleet of MAC endpoints to meet the fast-growing demands of our 65,000+ Salesforce employees around the world. As the Product Manager, you will design and lead ongoing delivery for a multi-year product roadmap, balancing short and long term goals and investments. You will be responsible for discerning the most critical user needs, crafting a succinct strategy, and building a roadmap for the management of tools and infrastructure required to maintain the efficacy and integrity of the client endpoints globally. You will partner with Business, Architecture & Engineering to drive cross-functional teams for roadmap prioritization and gain wider alignment.

Responsibilities:

• Establish shared vision by building consensus on priorities leading to product execution.
• Own the delivery of a product roadmap incorporating projects, features, and other key initiatives.
• Effectively negotiate work scope with business partners and stakeholders to align on objectives around time to market, effort, and scope.
• Contribute to business partner vision at the initiative level, influencing scope, and delivery options with feedback.
• Work closely with the Engineering team to translate this vision into robust, intuitive, scalable products and services.
• Serve as Product Owner on the sprint team(s) to organize and prioritize work backlog and convey business value to the engineering team.
• Manage the definition of done from feature acceptance criteria and meets business value requirements.

Should be able to:

• Partner with Scrum Master to review delivery capacity needs based on roadmap and work with leadership to address them.
• Manage dependencies, anticipate blockers, conflicts, and obstacles, and marshall appropriate resources to align and solve.
• Guide business partners through the work intake process, highlighting milestones and artifacts, and understand the value behind them.
• Participate in cross-functional initiatives as a delivery component, representing his/her team's work with a small number of dependencies.
• Leverage data to understand risks, impacts, scope, and priorities of our business objectives, and enable the team to drive results.
• Think strategically and tactically within a dynamic, fast-paced organization

What you'll need:

• Bachelor's Degree in Computer Science or related field.
• 4+ years of relevant experience in product management experience.
• 3+ years of experience in an Infrastructure or technology organization,
• Client Endpoint domain knowledge. Experience with managing a fleet of 100,000+ non-static and bare-metal devices within a global organization.
• Experience working and delivering products in Scrum and Agile environments.
• Strong user experience/design sense, with a record of building great products.

Nice to have:

• Design Thinking
• Infrastructure Design and Engineering activities
• MAC Endpoint products: Understanding of client endpoint management products such as Jamf - MDM/ Anvil or other comparable enterprise suites.
• Data Analytics & Visualization
• Knowledge of CI/CD practices and prior experience of implementation.
• Internet Architecture and Cloud Computing Concepts
• General IT (database, security, networking) concepts and basic programming concepts
• General Software Business Processes (Sales, Renewals, Service, Support)

This role is Office-Flex (~1-3 days/wk in office) or Fully Remote.

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