Product Implementation Coordinator at Cross River

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Who We Are

At Cross River, we’re building the best banking and technology products for fintechs, all through APIs. As venture-backed pioneers of the platform-based financial services model known as the sponsor, or partner, bank, we work closely with our partners to offer products such as payments rails and loan origination services to the latest in regulatory and compliance solutions. What drives us every day? A desire to innovate in the service of financial inclusion. Giving access to consumers, whether they are looking for credit or for a better way to pay has been in our DNA from day one. Our nimble, adaptive, one-step ahead culture is powered by our people, and as a result of their creativity, tech-forward thinking and collaborative spirit, we are experiencing explosive growth.

What we’re looking for:

We are looking for a Product Implementation Coordinator to join our Product Implementation team.

As Product Implementation Coordinator, you will be responsible for ensuring that Cross River enterprise products are delivered with quality, on time, and on budget in partnership with Product Manager. The Cross River Product team supports company critical solutions that enable our business partners and clients to deliver, support, and protect their most essential assets.

  • Ensures service continuity and transparency with key business stakeholders.
  • Works closely with diverse team of technical and non-technical team members.
  • Skilled navigation and problem solving with technical partners, clients, and operational SMEs.
  • Provide technical, business consulting and product expertise to clients enabling comprehensive solution to be delivered to the market.
  • Facilitate technical discussions and white boarding for project integrations and technical solutions from one-to-many technical applications.
  • Determine the scope of the implementation solution and the resources required to successfully complete.
  • Ensure sales, account management, and support have appropriate tools to sell and support the Product offerings.
  • Help produce and manage client-facing documentation in partnership with Product Commercialization
  • Conduct implementation pilots and help client and business stakeholders envision final solution.
  • Train new clients on the essentials of systems to get them started on implementations
  • with Finance Department.
  • Identify areas for process improvement make recommendations to Product Management.
  • Produce technical proposals when identified.
  • Develop risk mitigation plans when identified.

Qualifications:

  • 2+ years’ experience in product management or adjacent fields (development, design, customer service, project management, and so on, highly desired)
  • Proven ability to appropriately handle sensitive personal information and company confidential information

Preferred Qualifications:                                   

  • Technical ability to abstract and simplify complex workflows and systems integration and business continuity.
  • Desire and ability to work independently with minimal direction. Takes ownership of technical and business solutions to meet business needs with high degree of quality and velocity.
  • Creative problem-solving skills.
  • Strong communication skills (written, verbal, presentation).
  • Ability to present technical solutions and concepts.
  • Experience with product/project systems such as Monday, Confluence, Jira.

Education:

  • Bachelor’s degree required

#LI-MB1

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.

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