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Job Category
Products and Technology

Job Details

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world's foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

Business Technology is seeking a Director to lead Engineering and Product Management for Customer Privacy, Data Engineering & Analytics.

This leader will closely partner with the Salesforce Legal and Compliance, Sales and Marketing teams to:

• Formulate vision for the foundation of data integration and analytics to support the goals of the sales and marketing analytics organizations.
• Define use cases, requirements and strategic roadmaps to deliver Customer Preference Center.
• Lead automation for SDRs/BDRs and the expansion of global privacy initiatives.
• Build and manage a BT Product and Engineering Team, building relationships with our Technology, Product and Marketing teams and influencing our joint product roadmaps and capabilities.

And with our Engineering and Operations teams to:

• Uplevel delivery excellence, quality and timeliness for BT's existing data engineering responsibilities.
• Establish outcome based relationships with business leadership, TMP and chief data office (CDO) - enable BT to have a seat at the table in strategic conversations.
• Develop roadmaps specific to data migrations to the next generation data lake (Snowflake).
• Work with our BT data & integration teams to incorporate processes to achieve operational excellence in data fidelity, data privacy, system reliability, and enabling experimentation and data-informed decisions.
• Drive the design, building and launching of new data models and data pipelines (for all BT sourced applications) into production.
• Enable data analytics capabilities for BT sales and marketing teams for streamlining our services and forecasting our technology capacity and cost needs.

The most innovative company of the decade is seeking somebody to lead engineering and product management excellence in its journey of continuous growth. Are you that somebody?

Responsibilities:

• Build, manage, multiply, coach and develop a team of outstanding individuals providing product management and business systems analysis for transformational enterprise projects, capability enhancements, and unparalleled partnership.
• Guide a strategic roadmap of initiatives for techno-functional innovation in the industry-defining environment for cloud-computing business operations.
• Foster, facilitate, and furnish, timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
• Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each.
• Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating delivery of complex, multi-multi objectives.
• Represent and lead diverse delivery functions in program/project core team and executive steering committee meetings.
• Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, client communications, and project outcomes.

Required Skills/ Experience:

• Minimum of 12 years of professional experience with product, architecture, career and client leadership
• Data Science and Analytics
• B.A., B.Sc. or equivalent
• Deep experience in enterprise products/applications with an emphasis on sales force automation, customer relationship management, and commerce systems
• Technical expertise and evidence of mastery in implementing force.com solutions for scaling operations
• Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations
• Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
• Familiar and comfortable with agile/scrum development methodologies
• Able to put his/her hands-on experience to use and work as an individual contributor (when required)
• Communicate with business as well as technical audiences. Able to write clear and concise documentation, excellent written and spoken communication skills
• Function independently and as part of a team under aggressive deadlines in a (really) fast-paced environment, convey a strong professional image, exhibit interest and positive attitude toward all assigned work, and strive for continued improvement. The successful candidate will enjoy the risk and opportunity of advanced technology development
• Impressive presentation skills and experience communicating and convincing audiences from analysts to C-suite

Desired Skills/Experience:

• MBA, MSc or equivalent
• Experience in professional services roles/engagements
• Agile/scrum certifications
• Force.com certifications
• SaaS business model/operations
• A physical or creative channel for balancing an immersive, professional environment
• Experience with the Force.com and Visualforce development platforms highly beneficial
• Travel requirements: less than 10%

This role is Office-Flex (~1-3 days/wk in office) or Fully Remote.

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