JPMorgan Chase
Columbus, OH

Product Analyst at JPMorgan Chase (Columbus, OH)

| Columbus, OH
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Job Description As a product analyst with the Global Banking Platform (GBP) you will own analysis and optimization of existing technical and functional processes within the GBP organization. You will own documentation of existing processes and identifying ways to streamline and improve throughput and organizational effectiveness. In addition to process management, you will manage analysis, selection, implementation, and management of tools across the product. These tools and related processes include, but are not limited to, hiring process management, technical product management, communications, and progress management. You will own integration of tools by partnering with internal and external support partners and developing an implementation plan that you will organizationally manage through change.
A strong technical aptitude and experience in an Agile/Scrum working environment are a must.
Responsibilities
  • Document and analyze existing processes within the Business Management Office to reduce waste and provide clear communication and guides to the organization
  • Build relationships across CCB to understand use of existing tools and other available options for integration or new tool usage
  • Develop implementation and organizational change management plan
  • Maintain tools and continuous optimization of processes
  • Ability to collaborate with executive management both within the GBP product and with cross-impacted products
  • Builds strong working relationships by partnering with project teams, stakeholders, internal and external business partners.
  • Proven ability to identify opportunities for both modernization and process improvements including facilitating implementation of best practices across the organization that will disrupt and challenge status quo.
  • Introductory knowledge of internal financial reporting systems and managing product financials on a monthly cadence.
  • Self-reflects on areas of personal growth/development and focuses on continuous upskilling.

Minimum Qualifications
  • Bachelor's degree or 3-5 years of related business management experience - financial services, business, project management, team leadership and/or technology experience are a plus.
  • Experience working in a technical agile environment at scale.
  • Proficient in project management and Agile related tools such as Microsoft Project, Excel, PowerPoint, JIRA, and Confluence.
  • Experience working with geographically distributed and culturally diverse work groups with strong team management and leadership skills.
  • Excellent written and verbal communication skills with demonstrated ability speaking/ presenting to various levels of management in both business and technology.
  • Demonstrated ability to develop strong working relationships with peers as well as internal/external clients.
  • Works autonomously - Excellent time management and organization skills with a clear demonstrated ability to multi-task and react in a fast-paced environment with minimal direction.
  • Demonstrates flexibility, adapts to shifting priorities, embraces ambiguity and navigates through change positively while helping to remove challenges/blockers.
  • Ability to make subjective and informed decisions based upon known data, consequently influencing stakeholders and justifying decisions made to drive work and teams forward.
  • Working knowledge of various Agile methodologies, cloud migration, and modernization technology.

Preferred Qualifications
  • Degree or additional relevant experience in Project Management, Business, Engineering, Technology, Information Systems, Computer Science, or related fields or equivalent practical experience.

Prior success in business or organizational management.
IDGBP
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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Technology we use

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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