See yourself at Twilio

Join the team as our next Senior Manager, Product Management - Phone Numbers

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to define the vision and strategy for a portfolio of Phone Number products and services, with the goal of enabling our customers to build a reliable global communications footprint with a portfolio of compliant numbers products.

At Twilio, product managers are responsible for every aspect of the product, from concept to design to go-to-market planning to revenue ownership. You will lead the product requirements to build and operate real-time, highly-scalable distributed services, all while the product grows at an exponential growth rate. The ideal candidate is comfortable managing other product managers and partnering with engineering on roadmap development, articulating the story internally and externally, shaping a long-term product strategy and vision, and driving adoption and execution.

Responsibilities

In this role, you’ll:

• DRAW THE OWL: Own the roadmap, product strategy, and release cadence for Twilio’s consumer experience. 
• WEAR THE CUSTOMER’S SHOES: Be the voice of end consumer in every conversation and decision, drive the vision and strategy for the future and ensure we build world class products that our customers love and value
• EMPOWER OTHERS: Build and mentor the product team that defines what trust in telephony for the next decade
• RUTHLESSLY PRIORITIZE: Get your hands dirty and have a get-it-done mentality
• DON’T SETTLE: Align executives, communicate the roadmap, convince peers, coordinate dependencies and remove obstacles for your team along the way
• BE BOLD: Develop and evangelize, internally and externally, industry-leading consumer experiences to move the entire ecosystem
• BE INCLUSIVE:  Build diverse teams and seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8 years of Product Management experience and at least 3 years of people management experience, preferably leading small to mid-size product management teams.
• Experience leading multiple products as well as taking products from concept to launch.
• Fluency in the B2B space, including creating products for enterprise level customers. 
• Experience communicating and presenting to different levels in the organization including executive teams.
• Experience driving outcomes with strategic partners and customers.
• You are technically savvy and have a good understanding of APIs, designing APIs, and data.
• You are a problem solver, have an analytical mindset and have experience collaborating across teams to solve complex business challenges.
• You are detail-oriented with great organizational skills and comfort with ambiguity.
• You have excellent written and verbal communication skills. 

Desired:

• Specify education, previous job experience, certifications, technical skills and soft skills required. 
• Specify education, previous job experience, certifications, technical skills and soft skills required. 

Location 

This role will be remote in the US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $176,080 - $220,100.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.