Managed Services Product Manager

Dell Technologies Managed Services provides a full range of operational services to help enterprises achieve operational excellence. We are hiring a Product Manager to develop new offerings, pricing, and customer experience for cloud operational services customers as part of the Managed Services portfolio team. Work with the Managed Services Practice leaders and your partners in Marketing and Sales to translate service capabilities into compelling market offers defined based on customer uses cases. We lead and deliver the entire lifecycle, from product definition and planning through to production and release. We also oversee modifications, upgrades and maintenance of the product or product line.

Join us as Managed Services Product Manager on our Services Product Management team in the United States (Round Rock, or remote) to do the best work of your career and make a profound social impact.

What you'll achieve

In this Product Manager role, you will identify new growth areas, technologies and emerging product/service opportunities. You will conduct in-depth market analysis to optimize existing products/solutions and build next generation products, partnering closely with the Engineering and Product Management teams to build a product road map and align product strategies for the business. Ideally you possess a strong product management background, are business savvy, and comfortable engaging with enterprise customers, sales and every facet of the business. You should have a demonstrated ability to think strategically about business, product, and positioning, with the ability to build and convey compelling value propositions, identify gaps and analyze business opportunities.

You will:

• Use Lean Software Development processes such as Agile, Scrum and Kanban
• Author strategy docs, white papers, market research and vision documents along with user stories for current and future products
• Present strategic product communications across multiple stakeholder organizations
• Manage the entire product life cycle, prototyping and testing new features and changes to our product and processes

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• 5 to 8 years' experience in technical Product Management
• Experience in defining long-term product strategy and vision
• Business and entrepreneurial acumen with strategic and critical thinking
• Strong technical acumen with a history of building/delivering enterprise products
• Experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope and scheduling and deploying new feature sets
• Experience in writing product and customer requirements and using qualitative and quantitative data to prioritize decision-making
• Be a strong leader and excellent communicator who can drive consensus and articulate program recommendations and trade-offs to senior executives

Desirable Requirements:

• Strong technical skills in IT, datacenter, edge computing systems, Cloud, compute, storage, networking and security
• Previous experience managing Software-as-a-Service technology products and managed services
• Understanding of the Enterprise services space, particularly managed services and system integration
• Experience with building products, services and messaging for partners, resellers, and consulting companies
• Ability to analyze quantitatively, problem-solve, and scope business requirements
• Ability to deliver initiatives from conception through completion
• Ability to develop new ideas and creative solutions

Here's our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .

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