Director, Product Management - Pro Technology at Lowe's Companies, Inc. (Charlotte, NC)

| Charlotte, NC
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Lowe's Technology organization believes that in-person collaboration is highly effective and helps build relationships and strengthens our culture. As such, we are leveraging an Open Office approach in how we work, meaning our tech associates will leverage time in the office to focus on highly collaborative activities as well as some remote / work from home time for autonomous endeavors. Each role has different business-driven collaboration needs that will require in-office presence.

About the Pro Technology Team
The Pro Technology team has the goal of delivering best-in-class associate-facing tools and applications, and friction-free customer experiences to better serve the Pro segment, from trade experts all the way to large enterprises and public institutions. Our mission is to enable B2B-specific capabilities and levels of service that make Lowe's the preferred destination of Pros.

The Pro Technology team powers all the apps used by our Pro sales associates, both in-store and in the field, as well as B2B digital experiences like e-procurement and tool rental. Some of these apps include customer relationship management (CRM), project-based pricing, account administration, e-procurement, as well as the machine learning and data pipelines that provide customer insights to our various sales teams.

About the Role
As a Product Manager in Pro Technology, you will own the vision, strategy, roadmap, and feature definition for individual products supporting the Pro business. Responsibilities include writing user stories, defining product requirements, as well as planning and sequencing how features are delivered through the product development process. You will partner with various stakeholders to manage the product backlog and prioritizing work based on the needs and expectations of Pro customers and associates. In terms of day-to-day activities, focus is placed on identifying gaps in product features, capturing product requirements, and defining outcomes or key performance indicators (KPIs). This is a highly cross-functional role. You will identify and manage projects independently, while working closely with both internal and external partners. Ultimately, as Product Manager, you will be responsible for end-to-end delivery of Pro products.

Job Summary:
The Director, Product Management leads a product team (typically 5-10 Product Managers or Associate Product Managers) responsible for a specific product group. This role works with a high level of autonomy and discretion. Responsibilities include leading the team's research and product development efforts as well as implementation and execution of the product group strategy. This role develops a comprehensive product strategy, maintains the roadmap and backlog, and establishes the key performance indicators (KPIs) for a specific product group. In addition, the Director, Product Management develops and presents detailed business cases to senior executives and leads business reviews to ensure that the team prioritizes the right work and delivers the most customer value in the fastest time possible. This individual manages people which includes responsibility for setting individual and team expectations, delegating assignments and managing performance, identifying talent needs, and coaching and developing team members.

Key Responsibilities:• Defines products and identifies gaps and customer needs by leading the development of white papers and requirements documents for product releases; commissioning studies (market research, usability, focus groups) to identify best-in-class solutions to customer needs; and overseeing experiments that uncover opportunities to add customer value to the product group• Identifies relevant components of a competitive analysis and organizes in-person customer research with user groups to gain end-to-end real-world understanding of customer needs to inform and influence the product group and its product roadmaps• Participates and contributes to annual product portfolio planning• Develops and manages the medium-term (1-to-2-year) view of product roadmaps that comprise the product group, making trade-off decisions on multiple products in a product group• Builds tight connections to cross-functional resources to improve efficiencies within a product group• Leads and develops requirements documents (user stories with acceptance criteria, use cases) for multiple products or a group of products• Sets the direction for the design of the user experience of assigned products• Determines release goals, prioritization, implementation and iteration of assigned products• Reviews demos with the tech team and validates acceptance criteria for assigned products• Defines processes for team to effectively track development work and triage bugs of assigned products in product group• Partners with relevant stakeholders and leads the development of launch and go-to-market plans of assigned products in product group• Identifies issues and blockers that may delay the launch or impede the success of products in product group, communicates to leadership, and presents alternatives and recommendation to resolve• Owns post-launch reviews, metrics and customer feedback, and incorporates learning into future launch and go-to-market plans; compiles learnings and best-practices and shares with other teams within the enterprise• Engages with stakeholders and customers to determine product issues in the market to inform product roadmaps in product group• Represents team in product group level discussions with internal and external stakeholders, and in strategic roadmap discussions with leadership

Minimum Qualifications:• Bachelor's degree in Business, Marketing, Engineering, Communications, or related field• 10 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing• 6 years of experience in product and/or experience management• 6 years of strategy and delivery experience in executing world-class digital products and/or experiences• 5 years of experience in translating business strategy into specific product features• 5 years of leadership experience with direct report responsibility• 5 years of experience working with technology and user experience teams to define, scope and prioritize product requirements• 5 years of demonstrated delivery of business results• 3 years of experience in an agile software environment• Demonstrated experience working cross-functionally in a large organization• Experience collaborating closely with senior leadership• 3 years of experience managing operational and/or project financial budgets• Experience providing guidance and direction to cross-functional resources

Preferred Qualifications:• Master's degree in Business Administration or similar advanced degree• 3 years of experience leading the digital product roadmap• Prior leadership with a top 25 omni-channel retailer• CSPO Certification• Strong financial acumen

EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
More Information on Lowe's Companies, Inc.
Lowe's Companies, Inc. operates in the Other industry. The company is located in Mooresville, NC. Lowe's Companies, Inc. was founded in 1921. It has 120000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 57 open jobs at Lowe's Companies, Inc., click here.
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