Job Description As a Secure Platform Product Delivery Lead, you will lead the development of best-in-class Customer Identity and Access management (CIAM) platform. You will be responsible for integrating the CIAM vendor application into various Customer Authentication journeys (such as Customer and Third-Party logins). You will lead the onboarding and migration of Customers and Chase internal applications on to the new CIAM platform. The seamless migration of existing Identity and Access Management application to the Next Generation will also include Non-Digital Customer Identities (such as Call Center and Branch).
Responsibilities include

• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
• Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
• Act as voice of the customer and drive product vision
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Act as subject matter expert with respect to Customer Identity and Access Management processes and supporting applications/capabilities
• Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
• Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
• Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

QUALIFICATIONS

• 7+ years of Product delivery experience in Digital
• Bachelor's Degree or equivalent experience
• Agile/Scrum certifications a plus
• Experience working with globally distributed scrum teams
• In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
• Ability to manage backlog and dependency tasks with Auth Product APG's and external Products
• Outstanding communication, presentation and leadership skills
• Excellent organizational, time and project management skills
• Sharp analytical, problem-solving and leadership skills

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.