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Chewy
We're on a quest to help people connect through pets.
Miami, FL

Associate Director Product Management at Chewy (Miami, FL)

| Miami, FL
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Our Opportunity:

Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We are obsessed with meeting the needs of pets and pet parents and exceeding customer expectations through every interaction. Chewy Health team is focused on building and creating new capabilities that will redefine Pet Healthcare customer experience in how we simplify, deeply engage and interconnect vets and pet parents. Join us to be part of an exciting journey in a fast growing and innovative team to bring the vision to life.

We are looking for an experienced Associate Director Product Management to join the Healthcare team in our Plantation FL, Boston MA or Seattle WA office. In this leadership role, you will serve as a key customer advocate and this high-profile role will be pivotal in owning and defining the vision and end to end experience for our Virtual Care (Telehealth) experience and our future Healthcare Services entire ecosystem of products and platforms to shape & build next generation solutions. As a product leader, you will develop the vision, own the roadmap of suite of products in the vertical and generate ideas for new capabilities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive teams to create, build, and execute product vision and roadmap.


What You'll Do:

  • Own, develop and communicate strategic long-term vision and goals that drive strategies for our end-end Virtual Care (Telehealth) experience and entire ecosystem of products and platforms. Think strategically and long-term; acquire a deep understanding of the pet health industry and be the subject matter expert (SME) for vertical you will own
  • Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications.
  • Lead cross functional teams of product managers, engineers, designers, analysts, and finance and play a key role to deliver the roadmap, measure success and communicate work across organization.
  • Identify risks and opportunities and drive accountability for goals and key performance indicators with cross functional partners.
  • Communicate product strategy and status to key stakeholders across Chewy; develop intake process for feature enhancement suggestions.
  • Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into product enhancements and new features.

What You'll Need:

  • BA/BS degree in Computer Science, Business, Engineering, or similar discipline.
  • 8+ years of overall experience; 4+ years in product management in an engineering or business capacity.
  • 2+ years leading a product or engineering teams; experience leading leaders.
  • Experience developing short and long-term product strategy, strong product management skills, defining and prioritizing product roadmap, defining detailed product requirements, building and leading cross-functional teams, and working at a fast pace to deliver results.
  • Proven track record of managing and executing large projects from start to finish, identifying and mitigating risks, manage multiple competing priorities, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management.
  • Demonstrated ability to conceptualize, develop, deliver and scaling high-impact products or services for B2C, B2B, and B2B2C channels that deliver measurable customer & business benefit.
  • Track record of building high-performing product or engineering teams, including hiring, developing and retaining top PM talent.
  • Strong ownership, urgency and drive, and build culture of experimentation, learning and innovation.
  • Strong written, verbal, analytical and problem solving skills.
  • Experience working in an agile software development environment leveraging Scrum; track record of building productive. relationships with engineering leadership.
  • Position may require occasional travel.

Bonus:

  • MBA or Master’s degree in computer science, Business, Engineering, or similar discipline.
  • Strong understanding of Pet Care Industry and recent trends.
  • Experience with launching new technology products/services in virtual care/telemedicine OR medical practices.
  • In depth experience and understanding of the veterinary profession in the US; DVM degree is a strong plus.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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Technology we use

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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