Product UX Researcher - Analytics Solutions Manager

Job Description
This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.
As a Analytics Solutions Manager within the Product and Experience team, you'll conduct UX research to transform data publishing products. Your insights will shape our roadmap and enhance customer journeys. Collaborate with teams to understand needs, identify gaps, and drive innovative solutions for seamless data workflows.
Job responsibilities

• Collaborate with product and technical teams to create product research artifacts.
• Partner with product teams to analyze customer data and improve experiences.
• Develop business requirements, use cases, and product requirements.
• Establish and maintain user-centric research processes, including market analysis and usability testing.
• Represent customer needs throughout the software development lifecycle.
• Identify and test customer usage hypotheses using qualitative and quantitative methods.
• Evaluate design proposals with customer interviews, usability testing, and A/B testing.

Required qualifications, capabilities, and skills

• Minimum 6 years of experience in user research or usability testing.
• Hands on expertise in web-based application testing and analysis.
• Master's degree in usability research or HCI
• Portfolio showcasing user-centered expertise and analysis documentation.
• Excellent verbal, presentation, and interpersonal skills.
• Strong written communication abilities.

Preferred qualifications, capabilities, and skills

• PhD in usability research, HCI, or a related field.
• Experience collaborating with teams and Product Managers to identify user needs.
• Expertise in behavioral analytics tools like Heap, Pendo, or Adobe Analytics.
• Proficiency in web application design, including information architecture and usability principles.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.