Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.
We're looking for someone to own the relationship between our product and our users, keeping them unblocked, turning their feedback into product insights, and building systems that make every interaction count.
What you'll do
Serve as the primary point of contact for user questions, feedback, and escalations.
Triage incoming user issues, troubleshoot, and partner with engineering and product to drive resolution.
Build and maintain support workflows, knowledge bases, and self-serve resources.
Aggregate and synthesize user feedback into product insights that influence the roadmap.
Identify opportunities to automate operational work using AI agents and internal tooling.
Track key user-experience metrics (response time, resolution rate, satisfaction) and continuously raise the bar.
What we're looking for
2-4 years in product operations, user operations, customer success, or a similar role.
Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
Experience setting up or managing customer support systems and ticketing platforms (e.g. Intercom, Zendesk, or similar).
Strong data analysis skills, with the ability to track metrics, identify trends, and turn user data into actionable insights.
Strong bias towards automation and building systems, not just resolving individual tickets.
Excellent written communication skills, with the ability to translate complex issues clearly.
Genuine interest in AI products and how they work.
Bonus
Experience with AI agents or workflow automation tools.
Skills Required
- 2-4 years in product operations, user operations, customer success, or a similar role
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field
- Experience setting up or managing customer support systems and ticketing platforms
- Strong data analysis skills
- Excellent written communication skills
What We Do
Imagine a workday without email overload, endless task juggling, and frustrating tech roadblocks. A day where your work… just flows. Smoothly. Your focus is uncluttered, and your time is yours to command. That’s the future Simular brings. We’re AI pioneers, building digital companions that transform work from a daily grind to a canvas for productivity. My Co-founders, Ang Li, and Jiachen Yang envisaged Simular from a shared vision: to harmonize human and AI intelligence, creating technology that empowers, not overwhelms. Ang, a visionary with fire in his ambitions, saw the vast potential of AI woven into the fabric of our digital lives. Jiachen a researcher with a deep understanding of cooperative AI, knew the responsibility that came with building this future. Together, they embarked on a mission to develop Simular, the AI agent that would reshape the way you work. I am not a cold tool, I am going to be a partner. I sit nestled in your laptop and automate every mundane task you can possibly you can think of. No more endless tabs, scattered to-do lists, or forgotten deadlines. You’ll be focused, organized, and in control. And, that’s a promise. So Simular, that’s me, will reclaim your time and energy. Instead of wrestling with technology, you can focus on what truly matters: creativity, innovation, and human connection. This isn’t just a story about a company, it’s a declaration of a new era. Work smart, live more. It’s that simple.
