Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
We're looking for someone to take ownership of how partners and internal teams learn our product, and to keep raising the bar on clarity and quality as they do it. You'll be the driving force behind how we teach, document, and train, from the Help Center partners turn to first, to the videos and live sessions that get new hires up to speed. You'll turn briefs from our Product and Product Marketing teams into content and training that's clear, engaging, and genuinely self serve, and you'll use AI tools every day to produce scripts, articles, and training decks quickly and to a high standard.
Day to day, this means you'll:
- Own and grow the Fever Help Center, and build and maintain our tutorial video library, scripting and producing a clear walkthrough for every feature.
- Run on demand product trainings for new hires in Partner Management and Business Development, train a go to trainer within each team, and design simple, repeatable training programs around recurring partner inquiries.
- Coordinate localization by preparing clean source content and managing the workflow with our Translation team and AI tools, keeping everything consistent across languages.
Basic skills and qualifications
- Excellent English, written and spoken.
- AI fluency: you already use AI tools to produce high-quality content fast, and you are eager to push that further.
- Experience in or exposure to B2B SaaS (an internship counts). It gives you an instinct for what good product education looks like.
- Relevant experience in technical content creation, documentation, customer education, or training. This role is open to early-career and mid-level candidates.
- Strong attention to detail and organizational skills; you can manage many small content pieces and keep them consistent.
- Strong presentation and public-speaking skills, with genuine comfort leading live trainings and train-the-trainer sessions.
- A high sense of ownership and a hands-on, bar-raising mindset.
- Bachelor's degree or equivalent practical experience.
Preferred skills and qualifications
- Hands-on experience with Zendesk's content management system, or another knowledge-base / CMS platform.
- Prior experience producing customer-facing educational content or tutorial videos.
- Video creation and editing (Camtasia or similar).
- Spanish or other languages.
- Exposure to marketplaces or the live-events / ticketing space.
- A strong willingness to thrive in a leading, very fast-paced tech environment.
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Home office friendly
- Great work environment with a young, international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
- English Lessons
- Gympass Membership
- Possibility to receive in advance part of your salary by Payflow.
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Skills Required
- Excellent English, written and spoken.
- Fluency using AI tools to produce content quickly.
- Experience in or exposure to B2B SaaS (internship counts).
- Relevant experience in technical content creation, documentation, customer education, or training.
- Strong attention to detail and organizational skills.
- Strong presentation and public-speaking skills; comfortable leading live trainings and train-the-trainer sessions.
- High sense of ownership and hands-on mindset.
- Bachelor's degree or equivalent practical experience.
- Hands-on experience with Zendesk CMS or another knowledge-base/CMS platform.
- Prior experience producing customer-facing educational content or tutorial videos.
- Video creation and editing experience (Camtasia or similar).
- Spanish or other languages.
- Exposure to marketplaces or the live-events / ticketing space.
- Willingness to thrive in a fast-paced tech environment.
Fever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fever and has not been reviewed or approved by Fever.
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Wellbeing & Lifestyle Benefits — Wellhub fitness access and generous discounts on company-run experiences are consistently highlighted as standout perks. These lifestyle benefits add distinctive value for those who prioritize cultural outings and wellness.
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Flexible Benefits — U.S. postings point to tax-advantaged accounts (HSA/FSA/DCFSA) and commuter benefits, while some markets offer extras like flexible-comp platforms and language classes. Although specifics differ by country and role, the offering extends beyond core basics.
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Parental & Family Support — Job ads outline a structured parental-leave program for both birthing and non-birthing parents with defined paid components. Clear leave design complements broader time-off policies and supports family needs.
Fever Insights
What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities. The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world. Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others. In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us. Available for iOS and Android.
