Product Training Manager

Overall responsibilities:

• Supervise the curriculum management and implementation/deployment of courseware within our Learning Management System (LMS) for Product training within the U.S. CDJRFA dealer network (28,000+ retail automotive students)
• Collaborate with the Creative design team on the development of course materials, including Meeting Leaders Guides, Participant Reference Guides, web scripts, supporting resources and PowerPoint/audio/video/media support for product-based courses
• Assist in the review of Product training materials as a Subject Matter Expert (SME) and include trainers, as needed, to ensure course relevance and accuracy
• Manage and plan for product curriculum updates, evolution and modifications throughout the year to ensure curricula relevance and correlation to learner requirements

• Create, manage, measure and maintain the Sales and Product Training certification requirements for Sales Professionals, Sales Managers, and other support roles within the Alfa Romeo, Chrysler, Dodge, Jeep, Ram and FIAT brands
• Lead contact for Commercial Curriculum – Sales Manager and Consultant
• Manage the Hiring/Development of a National team of 20+ contract Product Specialist Team members

Key areas of responsibility:

• Work with Curriculum Manager on the implementation of new courses within the Product training Consultant and Manager curricula as required, including identification of course requirements, pre-requisites, and related/interdependent courseware as defined by curriculum requirements
• Review materials for consistency of Corporate/Department/Brand messaging throughout course library
• Provide ongoing identification of underperforming/outdated training courses and content and offer recommendations for improvement as required
• Facilitate consensus between development and delivery teams for course objective compliance, relation to Customer Experience indicators and proper brand message delivery
• Assist in the development of assessments and measures to analyze and improve training effectiveness of the various modalities within the curricula
• Research and recommend appropriate training and performance solutions as required; seek innovative new methods for improving product training implementation (e.g., Retail network Podcasts)
• Benchmark other automotive manufacturer's training rewards, recognition, practices and curricula to derive "best practices" for consideration within our strategies
• Communicate effectively and often with various stakeholders including Content Development Team, all levels of Executive Management, Off-site Contract Trainers, Contract Suppliers and LMS Operations/Measurement Team members.
• Support Sales/After Sales Training Manager in the daily operational measures for field team including days worked, expenses, efficiency/effectiveness metrics
• Design and deliver T3 (train-the-trainer) programs to develop, coach and enhance field trainer on-going improvement
• Develop a network of brand team, product planning and engineering contacts to proactively support training content inclusion and field team development
• Prepare and present training recommendations for executive leadership and/or facilitate special training sessions for corporate or field audience.

Basic Qualifications:

• Minimum of Undergraduate degree – BA or BS
• Strong Project Management skills
• Strong oral, interpersonal, and written communication skills
• Proven experience with management of a large team (i.e. 20 + employees)
• Excellent analytical and problem solving skills
• High level of professionalism; self-directed and motivated
• Strong computer skills with emphasis on using Microsoft Suite of Products (Word, Excel, PowerPoint, Access). Familiarity with AI usage and opportunities.

Preferred Qualifications:

• Trainer or Facilitator experience
• Previous experience with using a Learning Management System
• Experience in Retail Sales/Operations
• Proven experience in the design, development and/or implementation of corporate curricula and/or trainer/facilitator management
• Experience with data analysis – Qlik and BI reporting