Product Support

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

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At Global Payments, we are a business-driven organization with a clear mission: to achieve ambitious sales goals while consistently delivering high-quality services to our customers across Europe.

We are currently seeking a Product Support Specialist to join our team in Hungary. This role is key in ensuring smooth operation and incident management for our Value Added Services (VAS) portfolio.

Key Responsibilities

• Provide support and administration for Value Added Services
• Collaborate closely with 1st level support to resolve incidents
• Work with the product team to analyze, prio ritize, and address escalated issues
• Coordinate with other departments as needed to ensure timely incident resolution
• Support the implementation of new functionalities, including active participation in internal testing
• Maintain regular communication with stakeholders in English (daily working language)
• Contribute to product management processes through feedback and collaboration

Requirements

• Proactive, structured, and detail-oriented approach
• Strong analytical and problem-solving skills
• Ability to work effectively in a team-oriented environment
• Solid knowledge of IT tools and applications: Microsoft Office, Google Workspace, JIRA
• English proficiency at minimum B2 level (both written and spoken) and Hungarian native

What We Offer

• Opportunity to work in an international environment with a diverse team
• Direct involvement in innovative solutions
• Professional development and growth opportunities
• A collaborative and supportive work culture

Don´t hesitate to send us your CV!

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].