Product Support Zonal Head - NR| New Delhi

Posted 2 Days Ago
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New Delhi, Delhi, IND
In-Office
Expert/Leader
Fintech • Software • Financial Services
The Role
Lead product support activities across the northern zone, partnering with branch banking and sales channels to drive customer acquisition, strengthen client relationships, resolve issues, and achieve business objectives. Responsibilities include managing strategic alliances, engaging zone and cluster leaders, organizing client-focused initiatives, conducting competitive benchmarking, and leading product awareness and channel marketing campaigns.
Summary Generated by Built In

To manage product support activities across the zone by ensuring effective implementation, stakeholder engagement, issue resolution, and achievement of business objectives for NR products.
 

Responsibilities
  • Collaborate with Branch Banking & Sales Channels to enhance customer acquisition through strategic partnerships and alliances.
  • Engage with Zone Managers (ZM) and Cluster Heads (CH) to nurture existing client relationships and foster value creation.
  • Spearhead various initiatives within the channel, such as organizing Onam activities and orchestrating high-value client meetings.
  • Conduct thorough competition benchmarking within the catchment area to inform strategic decision-making.
  • Drive product knowledge and awareness initiatives, as well as lead campaigns within the channel to enhance market presence and engagement
Qualifications

Experience: 12 to 25 years

Qualifications: Graduate/Preferable MBA

Skills Required

  • 12 to 25 years of experience
  • Graduate degree
  • MBA
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The Company
HQ: Thrissur, Kerala
5,753 Employees
Year Founded: 1920

What We Do

CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.

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