Product Support Tech

Reposted 3 Days Ago
Be an Early Applicant
Gloucester, MA, USA
In-Office
28K-37K Hourly
Mid level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
Provide technical support for semiconductor and display manufacturing equipment, including field service, product development support, and escalation handling.
Summary Generated by Built In

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$27.50 - $37.40

Location:

Gloucester,MA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits

Key Responsibilities

Must be able to work off shift hours and weekends when required

Travel to customer sites on short notice for Machine down, upgrades and retrofits 

Support New product Development within engineering and in the field 

Develop Field service bulletins 

Support technical escalations conference calls 

Travel 25-50% 

Support DFX process

Functional Knowledge

  • Has developed advanced specialized expertise within a analytical/scientific area to perform the most complex work

Business Expertise

  • Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives

Leadership

  • May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members

Problem Solving

  • Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Impact

  • Impacts the effectiveness of own team and closely related teams

Interpersonal Skills

  • Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Skills Required

  • Advanced specialized expertise in analytical or scientific area
  • Ability to travel to customer sites on short notice
  • Experience with new product development support
  • Ability to work off shift hours and weekends

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Retirement Support Retirement offerings are positioned as a meaningful part of total rewards, with a 401(k) match structure and auto-enrollment described alongside participation in stock-related programs. The combination of matching and purchase discounts is presented as strengthening longer-term financial benefits beyond base pay.
  • Healthcare Strength Health coverage is characterized as comprehensive, spanning medical/dental/vision as well as life and disability protections, with additional support like EAP and virtual care. Onsite fitness/health centers in certain locations further reinforce the sense of a robust health and wellness benefits stack.
  • Leave & Time Off Breadth Time-off provisions are described as broad, including flexible/unlimited PTO in some roles, paid holidays, sick time, bereavement leave, and parental leave. Flex-time and flexible hours appear repeatedly as part of the overall rewards experience.

Applied Materials Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

Similar Jobs

Bevi Logo Bevi

Embedded Engineer

Greentech • Hardware • Healthtech • Internet of Things
Easy Apply
Hybrid
Boston, MA, USA
252 Employees
120K-148K Annually

STR Logo STR

Scientist

Machine Learning • Security • Software • Analytics • Defense
Easy Apply
In-Office
Woburn, MA, USA
800 Employees
139K-180K Annually

STR Logo STR

Principal Real-Time Software Development Lead

Machine Learning • Security • Software • Analytics • Defense
Easy Apply
In-Office
Woburn, MA, USA
800 Employees
206K-284K Annually

Pfizer Logo Pfizer

Biologics & Immunogenicity Clinical Assay Lead

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
3 Locations
121990 Employees
139K-232K Annually

Similar Companies Hiring

Idler Thumbnail
Artificial Intelligence
San Francisco, California
6 Employees
Amalgamated Sugar Thumbnail
Food • Greentech • Agriculture • Industrial • Manufacturing
Boise, Idaho
768 Employees
Bellagent Thumbnail
Artificial Intelligence • Machine Learning • Business Intelligence • Generative AI
Chicago, IL
20 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account