Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position SummaryLocation: Fully Remote after 1 Week training in Alpharetta, GA
The Product Support Technician Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls.
Do you consider yourself to be a flexible, customer service minded individual who is enthusiastic about helping others?
Do you thrive in a low-volume, friendly, drama-free environment with low stress?
Do you enjoy working for a supportive management team that doesn’t micromanage?
Job Duties:
Use our online knowledge base to diagnose problems, then guide the caller through documented troubleshooting steps
Provide an excellent customer service experience while resolving the customer’s issue
Meet monthly departmental metrics for quality assurance, accuracy, etc.
Skills:
Passion for Customer Service
Strong verbal, written, and online communication ability (e.g. phone, email, chat)
Probing and accurate identification of customer needs
Attention to detail and processes
Problem-solving mindset
Conditions of Employment:
Pass an initial drug screening and criminal background check
Reliable to meet our attendance policy
Able to work from home immediately upon completion of training, using company-provided equipment
Required to have quiet, uninterrupted space at home to work. Demonstrated, High-speed internet connection (Min 50Mbps down and 10 Mbps up) with hardwire (Ethernet) connection.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Job Level Description
Demonstrates ability to learn and support several aspects of function. Handles routine activities.
QualificationsEducation
Must have a high school diploma or equivalency.
Years of Related Experience
Years of experience < 1 year
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Skills Required
- High school diploma or equivalency
- Less than 1 year related experience
- Pass an initial drug screening and criminal background check
- Reliable to meet attendance policy
- Able to work from home immediately upon completion of training using company-provided equipment
- Quiet, uninterrupted workspace at home
- Demonstrated high-speed internet connection (Min 50Mbps down and 10Mbps up) with hardwire (Ethernet) connection
- Strong verbal, written, and online communication ability (phone, email, chat)
- Passion for customer service
- Attention to detail and adherence to processes
- Problem-solving mindset and ability to follow documented troubleshooting steps
- Meet monthly departmental metrics for quality assurance and accuracy
- Willingness to undergo additional regulatory licensing or background investigations as required by gaming regulations
Scientific Games Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scientific Games and has not been reviewed or approved by Scientific Games.
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Leave & Time Off Breadth — Time off includes a solid starting PTO allotment plus a set of paid holidays, with a floating day and paid volunteer time also cited. Some higher‑level roles reference unlimited PTO, indicating added flexibility in certain areas.
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Wellbeing & Lifestyle Benefits — Company programs emphasize well‑being, recognition, and community and volunteer involvement. Responsibility and sustainability communications consistently highlight these initiatives alongside core benefits.
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Affordable Benefits — Health insurance costs are often described as reasonable or affordable. Core medical, dental, and vision coverage is broadly available for U.S. roles.
Scientific Games Insights
What We Do
As a global leader in the gaming and lottery industries, Scientific Games' mission is to empower our customers by creating the world's best gaming and lottery experiences. Our casino, interactive and instant lottery games are designed to reach players wherever they are, whenever they want to play, and in any channel they choose: retail, casino or digital. For more than 85 years through our acquired companies, Scientific Games has delivered what customers and players value most: trusted security, creative content, operating efficiencies and innovative technology. Today, we offer customers a fully integrated portfolio of technology platforms, robust systems, engaging content and unrivaled professional services. Headquartered in Las Vegas, Nevada with nearly 10,000 employees worldwide, we serve our customers from development, manufacturing, printing and commercial facilities on six continents. At Scientific Games, we establish long-term, collaborative relationships with our customers as trusted partners. Such partnerships allow us to build dedicated teams, fortify our knowledge base, and collaborate with our customers to improve our product and service offerings for the benefit of the industry. Our global customer base includes: - Commercial and Tribal Land-Based Casinos - Video Lottery Terminal (VLT) Operators - U.S. and International Lotteries (Government Sponsored and Private) - Central Determination Gaming Jurisdictions - Licensed Betting Operators - Licensed Online Casino Operators - Social Sites Offering Online Free-To-Play Casino Games
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