We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
ResponsibilitiesMain responsibilities:
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs.
- Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Skills required
- Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
- Ability to collaborate with development teams to manage bugs, enhancements, and support activities
- Excellent communication skills, with the ability to translate technical needs and customer feedback
- Experience in collecting, documenting, and managing issues through ticketing systems
- Strong customer focus and ability to work effectively in cross-functional teams
Canon Core Competencies:
Focus on the customer
Apply high standards of accuracy
Drive for results
Create Solutions to problems
Take ownership & accountability
Skills Required
- Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
- Experience in collecting, documenting, and managing issues through ticketing systems.
- Ability to collaborate with development teams to manage bugs, enhancements, and support activities.
- Excellent communication skills with ability to translate technical needs and customer feedback.
- Strong customer focus and ability to work effectively in cross-functional teams.
What We Do
Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia. Visit the Canon Inc. website at: global.canon
