Senior Product Support Specialist

Location

Key Tower - 127 Public Square

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Senior Product Support Specialist is responsible for providing advanced, high-quality technical application support services to our customers for our Multifamily business applications.  This role will perform system administration; analyze, troubleshoot and resolve issues; collaborate with our customers and product team to deliver enhancements, product features, and innovative solutions to maximize customer experience, process efficiencies, and customer productivity.

Essential Job Functions

1. Provides product support and administration, including incident troubleshooting/resolution, change implementation and customer request fulfillment. (30%)

2. Support cross-functional teams with new property onboarding and setup in our product platforms. (30%)

3. Engage with product vendors to monitor product roadmaps, evaluate/recommend new product features and innovations to deliver a great customer experience, maximize product investments, and enable process efficiencies. (20%)

4. Collaborate with other team members to define continous process improvements for product support processes, maintain product knowledgebase for our customers, and support the delivery of approved process automation initiatives. (20%)

Education

This position requires a Bachelor's Degree in MIS, Computer Science, Engineering

Note: 8 - 10 Years of relative work experience could offset the minimum educational requirements

Work Experience

Below is the required/preferred work experience for this position:

5 - 7 Years of Information Technology organization experience; Product or Application Support experience required

3 - 5 Years of RealPage / OneSite Support; Multifamily/Real Estate industry experience

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include: 

• Full benefits package 

• Generous paid time off 

• 401(k) with company match 

• Growth and advancement opportunities 

• Lucrative referral bonus program 

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace 

#LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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