Product Support Specialist

Job ID Number

R5085

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Product Support Specialist, you will manage the data entry of Medicaid Renewal applications, collect application documents, respond to client inquiries, track case details, and perform additional case management tasks as needed.

Job Description

We are looking for a Product Support Specialist to manage the data entry of Medicaid Renewal applications, ensuring high-quality applications are entered into the eligibility system. This position will be full-time and Onsite.

What You’ll Do

• Access computer inquiry systems for necessary verifications

• Analyze applicants' financial data and conduct interviews to determine eligibility

• Onboard new clients with an intake questionnaire

• Learn and research Medicaid regulations and follow eligibility guidelines

• Collect application documents securely and communicate with State Service Centers

• Respond to client inquiries and track case details

• Adhere to data security policies and attend staff meetings

• Perform additional case management tasks as needed

• Manage cases separately from other Medicaid operations using company productivity tools

• Start with a lighter caseload that will increase with experience

What You'll Need

• High school diploma or equivalent

• Proficiency with company productivity tools

• Excellent customer service and communication skills

• Strong mathematical and problem-solving skills

• Project management skills

• Experience in Medicaid regulations and eligibility

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-JM1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.