About Us
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.
ABOUT THE ROLE
As a Product Specialist at Galileo, you will play a critical role in driving the success of our digital product suite. You will be the subject matter expert on our full suite of products (including expert use and patient-facing systems) and provide tier-one support for our Patient Support Associates, Clinicians, and business users. You’ll partner with Product Managers, Engineering Managers, and Product Design to build and maintain a product resource library, conduct live product training, and create structure for in-the-moment troubleshooting before, during, and post-launch. You’ll use your exceptional synthesis abilities to summarize qualitative and quantitative feedback in a highly actionable and clear way for our product managers, product designers, and engineers.
What you’ll do:
- As the subject matter expert for our digital product suite, you’ll provide tier-one support for all internal Galileo constituents – specifically, you will:
- Write, design, and present product training materials in conjunction with division leaders
- Write and maintain product explainers/training resources on the Galileo intranet
- Act as the primary support partner for clinical and business stakeholders during the go-to-market and post-launch phase (e.g., in Slack, email, Zoom).
- You’ll provide real-time support that adapts across different departmental needs, including clinicians, business users, and Patient Support Advocates.
- You’ll synthesize qualitative and quantitative product feedback with attention to detail and clearly communicate it back to our Product Management and Design team to inform strategic planning.
We’re eager to hear from you if:
- You are skilled in process improvement, designing and implementing standardized processes that enhance operational effectiveness and drive continuous improvement across diverse teams
- Your exceptional stakeholder management skills enable you to centralize and ensure consistency in product information across departments.
- You are adept at managing change and engaging stakeholders in complex environments, fostering collaboration and alignment toward common goals.
- You have successfully driven the adoption of new processes and training programs, ensuring managers and their teams effectively absorb and utilize them.
- You can influence and communicate with diverse audiences.
COMPENSATION RANGE:
$80,000 - $95,000
BENEFITS
- Medical / Dental / Vision insurance
- Flexible Spending Account
- Health Savings Account + match
- Company paid STD/LTD, AD&D, and Life insurance
- Paid Family Leave
- 401K + match
- Paid Time Off
How We Hire
Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.
We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
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What We Do
Galileo is a healthtech startup that combines intuitive design and clinical expertise to deliver affordable, quality health care for all—including those underserved by the current system.
Why Work With Us
Our two distinct products—a digital app and an in-person care delivery system—make “going to the doctor” feel more like creating a relationship with someone you trust (at a fraction of the cost).
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