Product Support Specialist

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

The OIS Support team is looking for a highly motivated individual to assist our customers over the phone. In this position, you will play a crucial role in keeping systems operational, ensuring that our customers can effectively treat their patients.

Responsibilities:

• Support customers over the phone, email and other channels utilizing the tools provided by Elekta.

• Troubleshooting complex customer inquiries.

• Work within the defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

• Work on assignments defined by management.

• Participate in group projects related to company processes.

• Develop and maintain expert knowledge of Elekta products and service policies and procedures.

• Maintain documentations as described by Elekta policy.

• Actively promote Elekta core values.

What you'll bring:

• Minimum of 4 years of customer support experience, technical experience, or equivalent combination of education and experience.

• Experience with Citrix, Virtualization, Windows administration, MS-SQL, and network administration is strongly preferred.

• Knowledge of healthcare information systems, clinical background, or previous software training/support experience is strongly preferred.

• Experience in SalesForce or other CRM strongly preferred.

• Microsoft Office Suite proficiency required.

• Ability to effectively interact with customers and co-workers.

• Ability to type 40 words per minute.

• Bi-Lingual (English/Spanish or French) is preferred.

What you’ll get 

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.  

What we offer:  

• Opportunity to work with a proactive and supportive team

• Hybrid work option (you are required to work on location at least 3 days/week) 

• Excellent Medical, Dental and Vision coverage 

• 401k, paid Vacation and Holiday 

• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account 

• Opportunity to work on cutting edge in medical advancement. 

• Close-knit company culture 

• Upward mobility 

How to proceed? 

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. 

The US base salary range for this position is $70,000 - $85,000 

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.