JUVARE is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers and higher education around the world. JUVARE solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries around the world. JUVARE helps our clients prepare, connect, and respond to protect people, property, and brands.
As our Product Support Specialist, you are responsible for providing remote and/or on-site technical support to clients and assisting with various development tasks (HTML, JavaScript, CSS) to support internal and client-driven projects. Your role will include answering phone and email support requests and communicating directly with clients in order to help them diagnose and resolve issues they are having with the Juvare suite of products and services.
With a keen eye for detail, and a desire to help agencies become better prepared to face a crisis, you'll be based in Wellington and will work with high profile organisations throughout Australia and New Zealand.
You'll have experience in a range of development technologies, with prior experience in implementing software. As you can imagine, deadlines in this industry can change in an instant, so you'll have a superior ability to multi-task and meet changing deadlines.
Chief Operations Officer, Juvare Asia Pacific
Wellington CBD
- Provide telephone and email support to a global client base.
- Be rostered on to the after-hours support roster (approx. once per month).
- Verify bugs reported by clients and report to development.
- Submit product enhancements from clients to development.
- Troubleshoot and resolve product configuration issues.
- Assist in maintaining our knowledge base of common problems and solutions.
- Demonstrate personal discipline and assure quality of service provided.
- Understand and be aware of, Juvare information security policies and standards.
- Always protect company and client information.
- Inform the Compliance Officer or hot line of any information security issues.
- Working hours may be adjusted to match the weekday operating hours of clients in Australia.
- Other duties as assigned.
- Bachelor’s degree required. (Computer Science, Information Systems or similar technical major strongly preferred).
- 1+ years’ technical software development experience.
- 2+ years’ experience in a technical support call center environment.
- 2+ years of HTML, CSS, JavaScript experience.
- Exceptional analytical and problem-solving skills.
- Excellent understanding of HTML, CSS and Javascript.
- Experience with Bootstrap versions 3 and 4.
- Experience with jQuery.
- Experience with RESTful services and APIs.
- Experience with SQL Server.
- Excellent verbal, written and presentation skills.
- Superior ability to multi-task and meet changing deadlines.
- Good understanding of servers and data flow.
- Passion to provide outstanding service to both internal and external clients.
- Ability and willingness to travel if required.
- Chance to develop a product that makes a difference in people’s life.
- Professional training and development opportunities.
- Attractive compensation and benefits package.
- Flexible working environment.
- A personalized development plan and regular progress reviews.
What We Do
Juvare provides Enterprise Resilience Solutions for organizations to connect to the critical resources, data and mutual assistance they need to bounce forward stronger following incidents and planned events. Juvare is in 25 countries, 50 U.S. states and some U.S. territories, serving 3,500 U.S. hospitals and 30,000 healthcare facilities, and more than 50 federal U.S. agencies, 600 emergency management agencies and 80 corporations. Juvare has supported over 500,000 emergency response incidents annually.
For more information on Juvare, visit juvare.com, email [email protected] or call 866 200 0165.
Glassdoor: https://www.glassdoor.com/Overview/Working-at-Juvare-EI_IE2372316.11,17.htm
