Product Support Specialist

Posted 8 Days Ago
Be an Early Applicant
Edmonton, AB, CAN
In-Office
Junior
Design
The Role
Drive market share and commercial growth for assigned products and services within a territory or customer base. Execute go-to-market strategies, support sales calls with specialized solutions, gather customer and regional insights for product teams, and develop expertise in industry trends, customer needs, competitors, and Finning’s Performance Solutions business.
Summary Generated by Built In
Company:Finning Canada

Number of Openings:1

Worker Type:Permanent

Position Overview:The Product Support Specialist is an integral part of the Finning Business Development or Aftermarket Support team, responsible for driving market share growth of their assigned products or services. This interdisciplinary role is accountable for the commercial success of their allocated product groups or services within an assigned geography or customer base.
This is a specialty role responsible for the introduction and sales of specialized solutions, services, products and parts to new or existing customers. Primary responsibility is to grow specific commodity, solution or service sales within a given territory or customer base. It is a secondary position on any account to the Product Support Sales Representative.

Job Description:
  • Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.
  • Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
  • Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).
  • Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.


Education & Experience
:

  • Bachelor of Business Administration or an equivalent
  • Technical and/or Parts experience is an asset
  • 2 years technical of technical sales experience
  • Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers
  • Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience
  • Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Skills Required

  • Bachelor of Business Administration or equivalent
  • Two years of technical sales experience
  • Ability to demonstrate results in marketing or sales operations
  • Technical and/or parts experience
  • Strong persuasion, presentation, and product demonstration skills
  • Self-driven, tenacious, and optimistic approach
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The Company
HQ: Vancouver
9,874 Employees
Year Founded: 1933

What We Do

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.

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