Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This role isn’t just about offering exceptional support - it’s about building relationships, solving complex challenges, and ensuring customers worldwide can rely on our innovative technology. A background or strong interest in sailing or boating is highly desirable, enabling you to better understand our customers and the environments in which our products are used.
As a Product Support Specialist, you’ll be based in our UK Fareham office, but travel will be a necessary part of the role. Whether visiting customers, attending industry events, or collaborating with teams across regions, you’ll need both a valid passport and driving license to fulfill the demands of this exciting role.
This is not an opportunity for just anyone - it requires technical expertise, strong problem-solving skills, and a genuine commitment to customer satisfaction. You’ll play a key role in bridging the gap between our groundbreaking products and the people who depend on them on the water.
You’ll work closely with engineering, development, and sales teams to ensure clear communication and effective support. Your contribution will directly support Raymarine’s mission to empower mariners worldwide and uphold our reputation for excellence.
Join Raymarine and be part of a team that navigates innovation and challenges with skill and passion.
Your job in plain text
- Handle telephone enquiries and provide support for Raymarine/Thermal Maritime products.
- Manage Customer Record Management (CRM) and email queries, support team colleagues, and assist with returns and re-pairs processes when applicable.
- Conduct in-field service visits, perform full technical triage, and escalate issues to the appropriate teams; attend Boat Shows and industry events where required.
- Support engineering teams and contribute to product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert, providing mentoring to team members and delivering technical training for customers.
- Undertake other duties as assigned.
To be ready to take on this role we would love if you have
- Strongly Preferred: Practical sailing or boating experience, ideally supported by hands-on marine, vessel, or shipyard work, and experience delivering or supporting technical training.
- Essential: Good PC literacy and telephony skills, including Microsoft 365, remote customer support tools (e.g. AnyDesk), and clear verbal and written communication in English.
- Technical Skills: Logical fault-finding ability, electrical/electronic repair experience, and a sound understanding of DC power systems and Ethernet networking.
- Personal attributes: Self-motivated, team player, adaptable, and well organized.
- Additional requirements: International travel readiness (Global), manual dexterity, and ability to adapt to changing priorities. Applicants must hold a valid passport and a full driving license.
What Raymarine offers you
- Hands-On Technical Experience: Work closely with cutting-edge Raymarine products, enhancing your technical expertise.
- Customer-Focused Role: Make a real difference by directly supporting customers and ensuring their satisfaction.
- Dynamic Work Environment: Be part of a fast-paced team with opportunities to solve challenging and varied problems.
- Travel Opportunities: Support customers on-site and attend global events, broadening your professional experience.
- Collaboration with Experts: Work alongside experienced engineers, developers, and industry professionals.
- Skill Development: Access training and workshops to continuously improve your technical and support skills.
- Comprehensive Benefits: Enjoy a strong benefits package including healthcare, pension schemes, and more.
This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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Skills Required
- Good PC literacy and telephony skills
- Experience with Microsoft 365
- Experience with remote customer support tools such as AnyDesk
- Clear verbal and written communication in English
- Logical fault-finding ability
- Electrical and electronic repair experience
- Sound understanding of DC power systems
- Sound understanding of Ethernet networking
- Valid passport for international travel
- Full driving licence
- Ability to perform in-field service visits and travel internationally
- Practical sailing or boating experience
- Hands-on marine, vessel, or shipyard work experience
- Experience delivering or supporting technical training
- Self-motivated, adaptable, organized, and able to work as part of a team
- Manual dexterity and ability to adapt to changing priorities
Teledyne FLIR Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Teledyne FLIR and has not been reviewed or approved by Teledyne FLIR.
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Leave & Time Off Breadth — Time off includes progressive vacation that increases with tenure, sick leave, and paid holidays. Immediate eligibility and flexible scheduling at some sites support practical use of leave.
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Healthcare Strength — Health coverage spans medical, dental, vision, and life insurance, alongside short- and long-term disability. Wellbeing resources such as on-site fitness options and no-cost counseling are available in the U.S.
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Retirement Support — A 401(k) with company match is offered, complemented by tax-advantaged accounts and, in some divisions, an ESPP. Match terms were enhanced recently at the corporate level.
Teledyne FLIR Insights
What We Do
Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging, visible-light imaging, video analytics, measurement and diagnostic, and advanced threat detection systems. Teledyne FLIR offers a diversified portfolio that serves a number of applications in government & defense, industrial, and commercial markets. Our products help first responders and military personnel protect and save lives, promote efficiency within the trades, and innovate consumer-facing technologies. Teledyne FLIR strives to strengthen public safety and well-being, increase energy and time efficiency, and contribute to healthy and intelligent communities.
