Come join Motivosity as a Product Support Specialist!
Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.
We are seeking a Product Support Specialist to work with customers to coordinate service and support efforts. This position is a blend of Tier 1 technical support and customer support, working with administrators and customers, by email, chat, and phone.
Product Support responsibilities include:- Responding to customer inquiries, via email, chat, and phone to resolve tickets
- Identify issues and define them clearly
- Provide internal support and troubleshooting to customer success and implementation teams
- Technical abilities: familiarity with software and ability to troubleshoot common issues
- AI-Forward mindset: Hands-on AI experience that goes beyond chat
- Customer service skills: outstanding interpersonal skills to serve our customers
- Communication skills: proficient written and verbal communication
- Problem solving: strong ability to identify and solve problems
- Technical college or relevant education is preferred
- Upbeat, positive, and friendly personality that energizes those around you
- Prior experience with Intercom or comparable ticketing systems is preferred
- Prior technical support experience in a Saas environment is preferred
Work Environment
At Motivosity our core values are Stay Young, Serve Others, and Love What You Do. We believe in hiring awesome people and treating them right.
Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game.
This position is a full-time, in-person role, onsite in Lehi, Utah.
Perks of being a MVer:- Changing the world by bringing happiness to work environments around the globe
- Equity
- Health Insurance and HSA
- 401(k)
- Dental Insurance
- Vision Insurance
- Team activities
- On site gym
- Strong and positive work culture in an exciting startup space
Skills Required
- Familiarity with software and ability to troubleshoot common issues
- Hands-on AI experience that goes beyond chat
- Outstanding interpersonal customer service skills
- Proficient written and verbal communication
- Strong problem-solving skills
- Technical college or relevant education
- Upbeat, positive, and friendly personality
- Prior experience with Intercom or comparable ticketing systems
- Prior technical support experience in a SaaS environment
Motivosity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motivosity and has not been reviewed or approved by Motivosity.
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Fair & Transparent Compensation — Pay is considered competitive and fair, reinforced by public acknowledgments of compensation strength. While experiences vary by function, the overall sentiment on pay is favorable.
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Healthcare Strength — Employer-paid medical premiums and HSA options are highlighted as a strong perk. This points to a robust core health offering with low employee cost burden.
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Leave & Time Off Breadth — Unlimited PTO alongside flexible or hybrid schedules is emphasized. This breadth of time off and flexibility supports work–life balance.
Motivosity Insights
What We Do
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