Product Support Specialist for SaaS Platform

Posted Yesterday
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Manila, Metro Manila, National Capital Region, PHL
In-Office
Entry level
Healthtech • Software
The world's leading AI-Powered Dental Workflow Automation and Dental CAD Design outsourcing company
The Role
Troubleshoot SaaS product issues, identify fast workarounds, communicate clearly with customers during disruptions, and take ownership of complex support cases. Collaborate with Technical Support Specialists when issues require deeper technical investigation, using judgment and resourcefulness to resolve problems and prevent customer impact.
Summary Generated by Built In

Can you keep customers moving when the product doesn’t?

We’re looking for a Product Support Specialist who can do more than answer questions. You’ll need to understand the product, troubleshoot problems, find workarounds fast, and keep customers informed when things go wrong.

With AI handling the straightforward questions, you’ll take on the challenges that require human judgment, resourcefulness, and ownership. When an issue needs deeper technical expertise, you’ll work with our Technical Support Specialists to get to the bottom of it.

Think you can solve problems before they become disruptions?

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The Company
HQ: Vancouver, BC
48 Employees
Year Founded: 2007

What We Do

EviSmart is the world's leading AI-Powered Dental Workflow Automation and Dental CAD Design outsourcing company. Trusted by labs and dentists in over 26 countries, our mission is to make dental care smarter, faster, and better — for everyone. ​ We're reimagining dentistry by intelligently connecting the dental workflows —dentists, lab technicians, and manufacturers—with automation and seamless integration.

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