Product Support Specialist-Outdoor Power Equipment

At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. 
 
Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute.  Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people 
 
Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world.
 
Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community. 

AriensCo, a global leader in outdoor power equipment, is looking for a passionate Product Support Specialist to join our Customer Service Team at our location in Brillion, WI or Fayetteville, TN. In this role, you’ll play a critical part in delivering an exceptional experience for both customers and dealers by providing expert technical support throughout the entire product life cycle—ensuring service needs are met quickly and effectively (please note that this is not an IT role).

If you’re driven by problem-solving, thrive in a fast-paced environment, and want to make a real difference for our customers and dealers, we’d love to have you on our team!

THE DAY TO DAY...

• Act as subject matter expert to diagnose and resolve in-depth product technical issues via telephone, email, and other technologies that can include but not limited to the following:  electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems

• Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups

• Review and process warranty claims submitted by dealer network

• Provide support as a subject matter expert to customer support representatives and other staff

• Create internal and external resources for aftersales product support

• Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested

THE QUALIFICATIONS...

• Associate degree (A.A.) or equivalent from two-year College/ technical school preferred

• A minimum of 5 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products

• Experience and/or training in a customer service environment required; experience with service over the telephone is desired

• Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more

• Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc.

• Able and willing to obtain Ariens Academy and other technical training certifications

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.
 
Our employees’ quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition.  AriensCo employees are provided various great benefit opportunities which may include: 

• Medical, Dental, Vision Insurance effective first day of employment

• Dependent Care Flexible Spending Account (FSA) plan

• 401(k) match and profit-sharing plans

• Life Insurance

• Health Savings Accounts (HSA)

• Short Term Disability

• Parental Leave

• Onsite Marketplace Care Partners at all locations

• Paid holidays

• Employee Assistance Program

• Tuition Reimbursement and Apprenticeship Programs

• Safety shoes and safety prescription glasses reimbursement

• Employee Product Purchase Program

• 50% Daycare discount **Brillion Early Learning Center

• 10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center

• Onsite health clinic with Bellin Health **Brillion Campus Only

• Nearsite & Urgent Care Clinic Options **Brillion Campus Only

The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat. 

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.