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About eBay LiveeBay Live is a fast-growing live shopping platform where sellers and buyers connect in real time. Operating like a startup within eBay, we combine community, storytelling, and commerce to build engaging live experiences across categories such as Collectibles, Fashion, Luxury, and Tech.
The RoleWe are hiring a Product Support Specialist to join the eBay Live Operations team in Germany.
This is a hands-on, execution-focused role at the intersection of Live Operations and Product. You will support sellers during live events, triage platform issues, and act as a key point of contact between sellers, GCX, Trust, Engineering, and Product teams.
You will play a meaningful role in maintaining platform stability, ensuring high-quality live experiences, and surfacing product insights that improve the seller journey in the German market.
What You Will AccomplishProvide real-time operational and product support to sellers before and during live streams
Monitor live events to ensure platform stability, quality, and compliance standards
Triage technical, policy, and account-related issues and assign clear priority levels
Log, document, and track cases with strong attention to detail
Partner cross-functionally with Live Ops, Engineering, GCX, Trust & Compliance, and Category teams to drive resolution
Support QA validation and reproduce product issues when required
Contribute to incident reviews, root cause analysis, and continuous process improvements
Track SLAs and support reporting on issue trends and resolution metrics
2–4 years of experience in product support, operations, customer support, or e-commerce environments
Experience working with ticketing systems, dashboards, or live-streaming platforms
Strong problem-solving skills and composure in fast-paced, high-visibility situations
Structured communicator with strong written and verbal clarity
Diligent with sound issue judgment
Proficient in German and English (C1/C2 required)
Italian or French language a plus
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Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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Skills Required
- 2-4 years experience in product support, operations, customer support, or e-commerce environments
- Experience with ticketing systems, dashboards, or live-streaming platforms
- Ability to provide real-time operational and product support during live streams
- Experience triaging technical, policy, and account-related issues and assigning priorities
- Experience supporting QA validation and reproducing product issues
- Strong problem-solving skills and composure in fast-paced, high-visibility situations
- Structured written and verbal communication skills
- Diligent with sound issue judgment
- Proficient in German and English (C1/C2)
- Italian or French language
eBay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eBay and has not been reviewed or approved by eBay.
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Healthcare Strength — Medical, dental, and vision coverage begin on the date of hire, complemented by mental health resources, an EAP, disability coverage, FSAs, and wellness initiatives.
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Leave & Time Off Breadth — A robust mix of PTO, paid holidays, flexible work styles, parental leave, and a four‑week paid sabbatical after five years supports work‑life balance.
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Equity Value & Accessibility — Total compensation commonly includes stock components, with access to an employee stock purchase plan at a discount and stock awards enhancing overall packages.
eBay Insights
What We Do
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world. We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.
