Product Support Specialist - Ditch Witch

Typical work hours, 8:00 AM-5:00 PM, Monday-Friday

Product Support Specialist at Ditch Witch:

The Product Support Specialist is trained to provide technical support, feedback of field information and technical training on American Augers and Ditch Witch equipment. Additional responsibilities include problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations.

What Will You Do?

• Maintain positive, professional relationships with dealers, customers, and factory personnel.

• Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment’s mechanical, hydraulic, electrical, and electronic systems.

• Apply knowledge of mechanical, hydraulic, electrical, and electronic systems and understanding of equipment operation to resolve issues.

• Troubleshoot and diagnose problems with equipment. This includes monitoring and testing the equipment's performance, using gauges, meters, etc.

• Communicate field problems and suggested solutions for resolution.

• Create and maintain records including warranty claims and documenting equipment issues.

• Repair and implement upgrades to equipment.

• Use computers to develop, distribute, and present technical and training information to groups of people. This includes gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical, and electronic systems.

Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

What Do You Need?

• High school diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience. Bachelor's degree in a related area of study is preferred.

• Level I, 3-5 years on the job experience in equipment assembly and/or technical repair.

• Level II, 5-10 years on the job experience in equipment assembly and/or technical repair.

• Level III, 10+ years on the job experience in equipment assembly and/or technical repair.

• Maintain a positive, professional attitude while working in demanding situations.

• Demonstrate effective communications skills, along with the ability to make effective group presentations.

• Demonstrate sufficient knowledge and skill in servicing and troubleshooting mechanical, hydraulic, electrical, and electronic systems.

• Possess intermediate electrical/electronic experience, knowledge and skills.

• Sufficient computer skills to complete daily job functions on time.  Preferable experience in SAP, Microsoft Word, Excel and PowerPoint.

• Self-motivating, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality.

• Be willing to work overtime or travel on short notice. Will work or travel on weekends as needed.

Work Environment:

• Handles and positions components weighing in excess of 50 pounds.

• Regular, extended use of the telephone, computer, tablet, and smartphone.

• Office environment most of the time, shop or outdoor work environment some of the time. The shop and outdoor environments include physical hazards such as powered vehicle, bicycle, and pedestrian traffic, sharp objects, and moving machinery. Outdoor environment includes work on unimproved terrain, at construction sites, and in all kinds of weather.

• Works in a variety of places: under and on top of heavy construction equipment, in tight quarters, in awkward position.  Use a variety of hand and power tools including: Wrenches, screwdrivers, hammers, cutting torches, welders and impact tools. Works with hazardous materials, including solvents, oils, grease, and fuels.

• Travel (air and highway, domestic and international).

• Rapidly changing demands, schedules, and deadlines.  Workday is often defined by customer’s job requirements. 

What We Can Give You?

At Ditch Witch, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – Ditch Witch offers employees at our Perry, OK location  a variety of perks, including: 

• Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment. 

• Wellness - In addition to physical well-being, TTC offers a variety of mental health, financial health, and other types of resources to every full-time employee. 

• Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.  

• Competitive Salary – A reasonable estimate of the annual pay range is between $54,900-$91,000. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.