Reporting to the Product and Service Sales Manager, the Product Support Sales Representative role is primarily responsible for the growth in the aftermarket products and services sold by Finning to assigned customers in the defined territory. Using a consultative selling approach, you will build profitable long-term customer relationships by selling products and services to support management of the customer's fleet to maximize productivity and reduce down time and cost per hour.
If you have experience in developing long term strategic customer relationships by your solid business acumen in conjunction with solid mechanical knowledge of equipment systems, then please apply for this fantastic opportunity.
Earning potential of $120,000-$135,000+ which includes base salary plus targeted uncapped commission annually.Job Description:
Major Job Functions:
Achieve profitable parts and service revenue based on corporate and territory targets
Evaluate customer needs, promote and sell products and services to meet those needs and provide quality solutions to address customers’ needs
Develop and maintain client information and data utilizing Finning (Canada)’s CRM software and Product Improvement Program (PIP) to enable accurate market intelligence, pricing, estimates, and customer satisfaction
Prepare accurate and timely forecasts, pricing, estimates and market intelligence of parts and service revenue targets for assigned customer base to ensure customer satisfaction
Establish appropriate targets, goals and objectives that are aligned with corporate strategy
Ensure all sales documents and customer agreements are completed in a consistent, accurate and timely manner
Qualifications:
Minimum 3-5+ years of consulting sales experience in understanding and applying the basic selling principles, such as, prospecting, introducing benefits, call planning, qualifying, handling objections, follow-ups and closing the sale
Proven sound mechanical knowledge
Excellent organizational, communication and interpersonal skills
Previous utilization of a customer relationship management tool
An exceptional track record of customer coverage in a large geographic territory
Proficient in MS office package
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- 3-5+ years consulting sales experience (prospecting, qualifying, closing)
- Proven mechanical knowledge of equipment systems
- Excellent organizational, communication and interpersonal skills
- Previous use of a customer relationship management (CRM) tool
- Track record of customer coverage across a large geographic territory
- Proficient in MS Office
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
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